Executive Service Representative
10 hours ago
We are seeking a dedicated and customer-focused individual to join our team as an Executive Service Representative at The Clan Hotel.
About the RoleThis is a key position in our front-of-house operations, requiring excellent communication skills, a positive attitude, and the ability to work well under pressure. As an Executive Service Representative, you will be responsible for delivering exceptional customer service to all hotel guests, ensuring their stay with us is memorable and enjoyable.
You will work closely with the Assistant Manager to provide timely and courteous services to guests, addressing any complaints or requests they may have. This role requires strong problem-solving skills, attention to detail, and the ability to multitask effectively.
Key Responsibilities- Deliver exceptional customer service to all hotel guests, responding promptly to their needs and resolving any issues that may arise.
- Collaborate with the Assistant Manager to ensure seamless communication and coordination of services across the hotel.
- Stay informed about hotel facilities, functions, and local tourist information to provide accurate advice and recommendations to guests.
- Maintain effective working relationships with colleagues, communicating clearly and professionally at all times.
- Adhere to company policies and procedures, ensuring compliance with health and safety regulations and maintaining high standards of quality and cleanliness.
To be successful in this role, you will need:
- O Levels or equivalent qualification.
- Ability to work rotating shifts, weekends, and public holidays.
- Positive attitude, good communication skills, and a friendly demeanor.
- Able to learn quickly and adapt to changing situations.
In return for your hard work and dedication, we offer a competitive salary, which is estimated to be around $40,000 - $50,000 per annum, depending on experience and qualifications. Additionally, you will benefit from:
- A comprehensive training program to help you develop your skills and knowledge.
- A supportive and collaborative work environment.
- Ongoing opportunities for professional growth and development.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit your resume for consideration, highlighting your relevant skills and experience.
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