Customer Service Ambassador
7 days ago
As a Customer Service Ambassador at THE CLAN HOTEL, you will play a vital role in delivering exceptional experiences to our guests. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work well under pressure.
About Us
CLAN - A term that embodies a sense of community and belonging. Our hotel is inspired by this concept, blending authenticity with international expectations to create a unique hospitality experience.
Key Responsibilities
Your primary duties will include:
- Collaborating closely with the Assistant Manager to ensure timely and courteous services are provided to all hotel guests.
- Addressing guest complaints, requests, and enquiries in a responsive and tactful manner.
- Understanding guest preferences to tailor services accordingly.
- Maintaining up-to-date knowledge of hotel facilities and functions, as well as tourist-related information.
- Fostering effective working relationships with all hotel personnel.
Requirements
To be successful in this role, you will need:
- O Levels or equivalent qualifications.
- Able to work rotating shifts, weekends, and Public Holidays.
- A positive attitude, outgoing personality, and strong communication skills.
What We Offer
In return for your hard work and dedication, we offer a competitive salary of $2,500, opportunities for professional growth and development, and a dynamic work environment that values teamwork and collaboration.
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