Hotel Concierge Representative

5 days ago


Singapore THE CLAN HOTEL Full time
Job Overview

We are seeking a skilled and dedicated Hotel Concierge Representative to join our Front Office team at The Clan Hotel.

The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work well in a fast-paced environment.

Key Responsibilities
  • Guest Services: Collaborate closely with the Assistant Manager to provide exceptional guest experiences, address complaints, requests, and inquiries professionally and efficiently.
  • Communication: Maintain close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures, ensuring seamless service delivery.
  • Guest Relationship Building: Build connections with in-house guests and those on extended stays, offering assistance as needed to ensure their comfort and satisfaction.
  • Courtesy Calls: Conduct regular courtesy calls to guests, checking on their comfort and addressing any concerns promptly.
  • Stay Informed: Stay up-to-date on all tourist-related information to provide valuable recommendations to guests.
  • Materials Management: Manage and maintain stock of promotional materials for daily operations.
  • Diligence and Adaptability: Approach additional tasks assigned by superiors with diligence and professionalism, demonstrating flexibility and a willingness to adapt to changing circumstances.
Requirements
  • A minimum completion of PSLE or its equivalent is required.
  • Candidates must be able to work rotating shifts, including weekends and Public Holidays.
  • A positive attitude, outgoing personality, and good communication skills are essential for success in this role.
  • Previous experience is not necessary; we welcome candidates from diverse backgrounds.
Estimated Salary Range:

$30,000 - $40,000 per annum, depending on experience.



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