Guest Relations Agent

2 months ago


Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time
Roles & Responsibilities

JOB SUMMARY


Responsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all guests, and also keeping up of the desk area. The Concierge is also responsible for ensuring all Bell associates conduct their work ethically and with integrity. The Concierge should also be fully aware of and acts in accordance to the Hotel’s standards and the Brand Standards.


JOB DUTIES AND RESPONSIBILITIES

1. Supervise and control the activities of the Bellman and Doorman.

2. Maintain the cleanliness and the condition of the Marriott and Singapore’s flag and report abnormalities to FOM / AFOM / DM.

3. Perform daily Concierge and Bell Service duties which includes, but not limited to:

· Welcoming and greeting guests with a smile and positive attitude,

· Providing hotel guests with information about local attractions,

· Providing hotel guests with reservations-making at restaurants and attractions,

· Providing hotel guests with information about services and facilities of hotel,

· Assisting hotel guests with ground transportation arrangements,

· Liaising with transport vendor in case of discrepancies,

· Escort arriving and departing guests in a pleasant and respectful manner,

· Delivery of packages and luggage for internal and external guests,

· Maintains short-term and long-term luggage storage,

· Reviewing daily movement logs for abnormalities,

· Responding to internal and external e-mails and tele- enquiries using appropriate etiquette and professionalism,

· Reviewing the local events and happenings in the city and sharing internally and with guests.

4. Ensure all storage items are recorded, and tags are issued accordingly.

5. Attend daily briefing and 15 minutes training.

6. Ensure to submit monthly training calendar to FOM and to conduct daily 15 minutes training for Bell associates.

7. Maintain good and consistent co-ordination with Front Desk and At-Your-Service teams to facilitate the delivery of the guest luggage, room changes, and all ad-hoc duties.

8. Ensure function sheet displayed on notice board is updated.

9. Maintain cleanliness and order at the Concierge Counter, Bell Stand, and hotel lobby.

10. Ensure equipment used for daily operation are handled with care and all trolleys are polished nightly.

11. Understand the hotel’s safety features and procedures.

12. Ensure all bell service associates to provide service with a smile and to speak to the guests in a warm and friendly manner.

13. Maintain effective service in line with the Hotel’s Corporate Image

· Company’s Grooming Standard

· Standard Operation Procedures

· Departmental Policies

· Corporate Policies

14. Cash/Bank Handling

· Process all payment methods in accordance with Accounting procedures and
policies.

· Follow property control audit standards and cash handling procedures (e.g., blind drops).

· Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

· Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

· Transport bank to/from assigned workstation, following security procedures.

· Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

15. To ensure and follow established procedures and compliance as per LSOP guidelines.

16. Any other duties as may be assigned from time to time.


JOB REQUIREMENTS

  • Minimum qualification of GCE 'N' level
  • Have at least 1 year of experience in handling Senior Bellman / Bellman position.
  • General knowledge of SIngapore city.
  • Great communication & interpersonal skills.
  • Great teamwork.
  • Able to start work within short notice period.

Tell employers what skills you have

Concierge Services
Housekeeping
Interpersonal Skills
Transportation
Cashiering
Communication Skills
Customer Service
Teamwork Skills
Safety Training
Hospitality
  • Guest Services Agent

    3 weeks ago


    Singapore KATONG HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesAre you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options....

  • Guest Services Agent

    2 months ago


    Singapore DHI DOWNTOWN PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a Guest Service Agent (Customer Service Representative) to join our exciting and fast-growing company. Based at Dao by Dorsett AMTD Singapore, you have an important responsibility - but like all positions in Dorsett, you are not alone! We are here to assist by supporting you with great practices. You will have the...

  • Guest Service Agent

    2 months ago


    Singapore MARINA BAY SANDS PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SCOPEAs a Pool Guest Service Agent, you will be part of the team operating one of the world’s most iconic and Instragramable Infinity Pool. Being a Pool Guest Service Agent, you will deliver the highest level of guest service to ensure guest experience a luxurious and leave them with an unforgettable memories.The role will...

  • Guest Relations Agent

    6 months ago


    Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time

    Roles & ResponsibilitiesJOB SUMMARYAssist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all guests have a speedy check in and check out process in line with our Operating Procedures. Always greet guests with a smile. Be warm and friendly and ensure the Marriott’s Six Principles of Hospitality are practised all the...

  • Guest Relations Agent

    3 weeks ago


    Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time

    Roles & ResponsibilitiesJOB SUMMARYAssist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all telephone enquiries are handled professionally with proper telephone etiquette in line with our Operating Procedures. Attend to guests’ morning calls and other requests.JOB DUTIES AND RESPONSIBILITIES Manages the console (e.g....

  • Guest Service Agent

    3 weeks ago


    Singapore MARINA BAY SANDS PTE. LTD. Full time

    Roles & ResponsibilitiesJob ResponsibilitiesAccomplish Day to Day Operations Prepare workstation at the start of shift and ensure all equipment and required work materials are in order. Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction. Up to date of internal...


  • Singapore MANDAI RESORTS PTE. LTD. Full time

    Roles & ResponsibilitiesMain Duties and ResponsibilitiesOur Guest Relations Officers play a pivotal role in upholding Banyan Tree’s unparalleled standards of service and excellence. As our brand ambassadors, they will deliver our signature service to our guests, ensuring their stay is memorable, comfortable and exquisite.Key Responsibilities Guest Service...


  • Singapore THE OTHER ROOM PTE. LTD. Full time

    Role SummaryTHE OTHER ROOM PTE. LTD. seeks a highly skilled Guest Relations Executive to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest feels welcome and valued. Key Responsibilities• Manage reservations and guest bookings through effective...


  • Singapore 1855 F&B PTE. LTD. Full time

    Roles & ResponsibilitiesAs the Guest Relations Executive, you shall willingly and diligently carry out the duties assigned to you from time to time, including but not limited to the following: Handle phone calls and inquiries relating to reservations. Greet and coordinate the seating of guests. Recognize the regular guests and highlight to the Executive...


  • Singapore LUX GOURMET PTE. LTD. Full time

    Guest Relations Executive Job DescriptionLUX GOURMET PTE. LTD. seeks an exceptional Guest Relations Executive to join our team at Guoco Midtown Market. As a face of our restaurant, you will be responsible for ensuring that every guest feels welcomed and valued from the moment they step in.The ideal candidate will possess excellent communication and...


  • Singapore CAN CARLITOS PTE. LTD. Full time

    Roles & ResponsibilitiesThe Guest Relations Executive is responsible for welcoming guests and managing reservations, addresses inquiries and complaints, and fosters positive guest experiences.Job Responsibilities Manage guest relations desk to ensure guest comfort and satisfaction during their visit. Aid guests with reservations via email, phone, and our...


  • Singapore CUBE HOSPITALITY PTE. LTD. Full time

    Roles & ResponsibilitiesThe Guest Relations Officer / Executive is an important role at Cube to ensure a positive and rewarding experience for our guests. You will be responsible for developing relationships with guests, managing reservations, assisting guests' questions, and handling any issues that may arise during their stay.We are looking for motivated...


  • Singapore LUX GOURMET PTE. LTD. Full time

    Roles & ResponsibilitiesExperience culinary fusion born in Hong Kong and refined in Japan, now making its momentous debut in the vibrant city of Singapore, marking our trailblazing entry into Southeast Asia. Mashi No Mashi, globally acclaimed for its ground-breaking approach to ramen, welcomes you to be a part of this historic milestone.Distinguished for...

  • Guest Services Agent

    2 months ago


    Singapore BIDEFORD HOUSE PTE. LTD. Full time

    Roles & ResponsibilitiesCOMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as...


  • Singapore Paris Baguette Singapore Full time

    We are looking for motivated and passionate individuals with a positive and thoughtful attitude. This position is on a rotating shift basis, including overnight shifts. On-Job Training will be provided. Major Responsibilities: Welcome guests upon arrival and check-in according to our standards and procedures. To provide courteous and efficient service....


  • Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time

    Roles & ResponsibilitiesBe a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.As a Guest Services Agent for our Heavenly Spa, you will be tasked to:Schedule services for individuals and large groups using spa reservation software system. Call and/or email guests to...

  • Guest Service Agent

    3 weeks ago


    Singapore HARILELA HOTELS (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesAt Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make...


  • Singapore 35 EMBER PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the RoleJoin us at Yān Huo, a new chinese cuisine tapas concept in the heart of Chinatown, among the beautiful conservation houses that hold the stories of the past. Our restaurant is not just a place to dine, but a space to gather, reconnect, and celebrate the joy of reunions with friends and family.At Yān Huo, we bring...


  • Singapore FORAGERS PTE. LTD. Full time

    Roles & ResponsibilitiesWe Are Hiring!Are you a people person with a knack for turning every interaction into a memorable experience? From greeting guests with a smile to resolving any concerns with finesse, join Aniba as a Guest Relations Assistant to create positive, lasting impressions and foster an environment where every guest leaves with a smile. Join...


  • Singapore HARBOUR VILLE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description Review arrival/departure guest lists Attend to special guests (e.g. VIPs) and answer their inquiries Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with guests Offer assistance with certain tasks (e.g. confirming travel arrangements, taking...