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Hotel Front Desk Executive Assistant
1 month ago
RK Recruitment Pte Ltd is seeking a highly skilled and customer-focused Hotel Front Desk Executive to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
About the Role
The successful candidate will work rotational shifts, including day and night shifts, in a fast-paced environment. You will be expected to handle guest inquiries, resolve issues promptly, and maintain a high level of professionalism at all times.
Key Responsibilities
- Provide excellent customer service and respond to guest requests in a timely and efficient manner
- Handle telephone calls and ensure prompt responses within three rings
- Familiarize yourself with room types and rates, up-selling opportunities as needed
- Take ownership of problems, handle guest complaints, and report to supervisor when necessary
- Ensure guest room security and adhere to emergency procedures
- Provide accurate information on hotel facilities, events, and local attractions
Requirements
