Front Desk Ambassador

1 day ago


Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time
Role Overview

We are seeking a skilled Front Desk Agent to join our team at the Singapore Marriott Tang Plaza Hotel. This is an exciting opportunity to work in a dynamic environment and provide exceptional service to our guests.

About the Role

This role will involve handling guest inquiries, responding to their needs, and ensuring that their stay with us is memorable and enjoyable. The ideal candidate will possess excellent communication skills, be proactive, and have a positive attitude.

The successful candidate will be responsible for managing the front desk console, receiving and transferring calls, providing information to guests, taking down messages, and ensuring that checklists are completed accurately. Additionally, they will monitor telephone printers, assist with emergency procedures, and update the Back Office information whiteboard regularly.

Key Responsibilities
  1. Manage the front desk console, ensuring that all guest requests are handled efficiently and professionally.
  2. Receive and transfer calls to respective extensions and rooms, providing accurate information to guests.
  3. Assist guests with outgoing phone calls, new reservations, and respond to their queries in a timely manner.
  4. Maintain effective service standards, adhering to the hotel's Corporate Image, Grooming Standards, SOPs, Departmental Policies, and Corporate Policies.
  5. Process cash transactions, following accounting procedures and policies, and handle bank drops securely.

Requirements and Qualifications

To succeed in this role, you will need:
  • A professional certificate or diploma in a relevant field.
  • 1-2 years of experience in call center operations or a similar role.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Able to work in a fast-paced environment, rotating shifts as required.

What We Offer

In return for your hard work and dedication, we offer a competitive salary of SGD 35,000 - SGD 45,000 per annum, depending on experience, plus additional benefits including medical insurance, meal allowances, and opportunities for career growth and development.
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