Front Desk Ambassador
5 days ago
We are seeking a highly skilled and motivated Guest Services Agent to join our team at The Westin Singapore.
As a Front Desk Ambassador, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay with us is nothing short of unforgettable.
About the Role
- Schedule services for individuals and large groups using spa reservation software system
- Call and/or email guests to confirm scheduled appointments
- Provide answers about available spa services
- Update the reservations/cancellations list throughout the day, inform team of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager
- Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival
- Promote and sell spa services in accordance to The Westin Brand Standards
- Be well-versed in local standard operating procedures (LSOPs) of our Heavenly Spa
- Obtain mode of payment and obtain change required for expected business level, and keep cash secure at all times
- Process guest payments for spa services and obtain payment authorization as needed
- Accept and log cash tips for employees
- Balance, scan, and drop receipts with Accounting
- Notify Engineering of maintenance and repair needs
Requirements
- Report accidents, injuries, and unsafe work conditions to manager
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
- Speak with others using clear and professional language; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Comply with quality assurance expectations and standards
- Stand, sit, or walk for an extended period of time
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
About You
- You have excellent communication and interpersonal skills
- You are able to work effectively in a fast-paced environment
- You are detail-oriented and able to multitask
- You are knowledgeable about local spas and wellness services
- You are able to provide exceptional customer service
Salary Range
$45,000 - $60,000 per annum, depending on experience
Benefits
We offer a comprehensive benefits package, including medical insurance, retirement savings plan, and paid time off.
Other Information
The successful candidate will be required to undergo a background check prior to commencement of employment.
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