Vice President, APAC User Experience

7 days ago

Singapore The Bank of New York Mellon Full time

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.
We’re seeking a future team member for the role of Vice President – User Experience to join our APAC Innovation team. This role is located in Singapore – Hybrid.
About the job
As a UX/Service Designer, you will play a pivotal role in shaping the end-to-end service experiences for our stakeholders and clients in the APAC region. You will collaborate with cross-functional teams, including product managers, UX/UI designers, researchers, engineers, and stakeholders, to design and deliver holistic service design solutions.
In this role, you’ll make an impact in the following ways:
Lead design thinking workshops and ideation sessions to spark creative problem-solving, generate fresh ideas, and build consensus among team members and stakeholders.
Leverage your skills in user journey and experience mapping to visualize and analyze user interactions, uncover pain points, discover opportunities, and propose solutions that enhance user satisfaction and increase engagement.
Develop personas, wireframes, and prototypes that effectively communicate design concepts and user flows, iterating based on stakeholder/client feedback and usability testing results.
Partner with cross-functional stakeholders, product managers, and development teams to deeply understand and define user needs, business goals, and project requirements.
Create and maintain design guidelines, pattern libraries, and cohesive design systems that align with BNY’s design principles, ensuring consistency across all products and features.
Conduct user research, usability testing, and heuristic evaluation to refine and improve the user experience of systems.
Stay updated on design trends and best practices in CX/UX design to bring fresh ideas and innovative approaches to the team.
To be successful in this role, we’re seeking the following:
Relevant years of experience in global financial services or fintech industry as a proven UX/Service Designer, showcasing a strong portfolio of successful enterprise projects.
Ability to analyze problems or situations and apply a structured, analytical approach to developing solutions.
Demonstrable proficiency in user journey mapping techniques, design thinking methodologies, and facilitating ideation workshops.
Solid understanding of user-centered, service design principles and best practices.
Experience with user research, usability testing, and data-driven design decision making.
Visual design competency is desirable with a deep understanding of user experience.
Proficient with design tools such as Figma, Figjam, Miro, Adobe XD, or similar software.
Ability to effectively communicate and articulate design concepts and decisions.
Strong presentation skills; ability to articulate complex research in a clear and simple manner to a variety of audiences.
Solutions-oriented team player with a track record in executing across a diverse range of priorities.
Intellectual curiosity, creative thinker; desire to constantly learn and continuously improve.
Excellent ability to establish, develop, and maintain trust-based relationships with key stakeholders and peers.
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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