User Experience Design Manager

7 days ago


Singapore BNY - formerly Bank of New York Mellon Full time

Welcome to BNY Mellon, where innovation meets tradition. As a leading global financial services company, we empower our employees to grow and succeed in a culture that values innovation and excellence. Our team of 50,000+ employees brings diverse perspectives to the table, creating solutions that benefit businesses, communities, and individuals worldwide.

About the Opportunity

We are seeking a skilled UX/Service Designer to join our APAC Innovation team as a Vice President. This role is based in Singapore and requires collaboration with cross-functional teams to design end-to-end service experiences for our stakeholders and clients in the APAC region.

Your expertise in user-centered design, research, and strategic thinking will help us create innovative solutions that meet user needs and align with our business goals. You will lead design thinking workshops, ideation sessions, and work closely with stakeholders to deliver holistic service design solutions.

  • Leverage your skills in user journey mapping to analyze user interactions and propose solutions that enhance user satisfaction and engagement.
  • Partner with cross-functional stakeholders to define user needs, business goals, and project requirements.
  • Develop personas, wireframes, and prototypes that effectively communicate design concepts and user flows.
Responsibilities
  • Conduct user research, usability testing, and heuristic evaluation to refine and improve the user experience of systems.
  • Stay updated on design trends and industry dynamics to bring fresh ideas and innovative approaches to the team.
  • Create and maintain design guidelines, pattern libraries, and cohesive design systems that align with BNY Mellon's design principles.
Requirements
  • Relevant years of experience in global financial services or fintech as a proven UX/Service Designer.
  • Demonstrable proficiency in user journey mapping techniques, design thinking methodologies, and facilitating ideation workshops.
  • Solid understanding of user-centered, service design principles and best practices.

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