Mgr, User Experience

Roles & Responsibilities

JOB SUMMARY

• We are looking for an experienced User experience and interface designer to design our Corporate Banking API marketplace site. The site has been launched last year in 2024 https://openbanking.sc.com/. The ideal candidate would be someone who is skilled at utilizing a unified design system to craft interfaces that meetings the user needs be it clients or internal users in the bank. This role is perfect for someone passionate about blending design. Business and technology to create impactful user experiences in the corporate banking space.

RESPONSIBILITIES

• Design and prototype user-centric interfaces for the API marketplace and its administrative site.
• This is a 6 Months Direct Contract role.
• Collaborate with stakeholders, including business and technology teams to align on designs with product goals.
• Partner insights team to conduct user research, usability testing and iterate based on user's feedback.
• Ensure designs adhere to branding, unified design system and accessibility guidelines.
• Communicate design concepts effectively with cross-functional teams and management team.

Qualification

• Proven experience designing complex B2B or fintech platforms, ideally in corporate banking.
• Strong understanding of APIs, their functionalities, and relevance in digital ecosystems.
• Familiarity with corporate banking workflows, customer personas and technical constraints.
• Proficiency in design tool Figma and knowledge of responsive design principles.
• Exceptional problem solving, collaboration and communication skills.

Bonus

• Background in fintech, enterprise solutions, or API-driven platforms.
• Basic technical knowledge of API structures and integration processes.

Risk Management

• Incorporate security features into the IO to safeguard sensitive client data and API usage metrics.
• Design dashboards and workflows etc that enable effective monitoring of API testing and responses for transparency and accountability.
• Ensure all designs facilitate clear and compliant client communication to support goverance and ethical business conduct.
• Proactively identify UI/UX risks, including usability issues that could lead to non-compliance or operational inefficiencies and propose mitigating solutions.

Business Conduct

• Demonstrate an understanding of corporate banking workflows, client personas and operational priorities.
• Ensure designs foster trust and reliability by prioritizing clarity. Functionality and ease of use.
• Advocate for ethical design practices, ensuring all touchpoints reflect fairness, inclusivity and adherence to business conduct standards.

Key Stakeholders

• Product Owners
• Technology Owners
• CX Design team
• Wider Bank design community

Our Ideal Candidate

• We are looking for an experienced User experience and interface designer with 7+ years of experience to design our Corporate Banking API marketplace site
• The site has been launched last year in 2024 https://openbanking.sc.com/
• The ideal candidate would be someone who is skilled at utilizing a unified design system to craft interfaces that meetings the user needs be it clients or internal users in the bank
• This role is perfect for someone passionate about blending design. Business and technology to create impactful user experiences in the corporate banking space

Role Specific Technical Competencies

• Design and prototype user-centric interfaces for the API marketplace and its administrative site
• Collaborate with stakeholders, including business and technology teams to align on designs with product goals
• Partner insights team to conduct user research, usability testing and iterate based on user's feedback
• Ensure designs adhere to branding, unified design system and accessibility guidelines
• Communicate design concepts effectively with cross-functional teams and management team

Proficient in UI design with Figma

• Including mastery in components & variants
• Auto layout and responsive design
• Advance prototyping and interactions
• Design tokens and libraries
• Collaboration & developer handoff

User research and usability testing

• Conduct studies
• Ensure accessibility
• Improve user flows based on user needs.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Tell employers what skills you have

Designer
Charter
Usability
UI Design
User Experience
Usability Testing
UI
Risk Management
User Experience Design
Life Insurance
User Research
Banking
Finance
Wellbeing
Accessibility
Senior Stakeholder Management
Retirement
Layout
Oral & Written Communication Skills

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