Business Analyst

3 days ago

Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time
Roles & Responsibilities

Key Responsibilities

  • Manage the business requirements and functional solution aspects of the project.
  • Analyse the stakeholders' needs to identify improvement opportunities.
  • Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and productivity savings.
  • Work with the stakeholders to ensure smooth implementation of new solution, including change management activities to ensure buy-in for the solution.
  • Perform business analysis:

i. Business Analysis Planning and Monitoring: Identify stakeholders, techniques, and processes to manage, track

and trace requirements.

ii. Enterprise Analysis: Refine and clarify business need, define solution scope, and develop business case.

iii. Elicitation: Explore, identify, and document business needs

iv. Requirements Analysis: Assess current state, analyse stated requirements of stakeholders, and elaborate to

sufficient detail that accurately defines business need within specified scope.

v. Solution Assessment and Validation: Source and evaluate alternatives to identify solution that best fit

business needs, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions

or revamped processes to see how well they met the original need

  • Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders.
  • Prepare end user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems, or implementation of new standard operating procedures.
  • Lead and perform system validation activities and user acceptance tests.
  • Review performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes.
  • Assists with the documentation of technical design, specification, and technical solution.
  • Maintains document repositories used by project teams and assists with project documentation as needed.

What we are looking for

  • Business Analysis certification (Certification of Competency in Business Analysis (CCBA), Certified Business Analysis
  • Professional (CBAP)) or an equivalent certification will be an added advantage.
  • Hands-on experience in full project development life cycles
  • Past track record in business analysis, application solutioning and design
  • Ability to model business requirements in business process modelling tool.
  • Ability to perform qualitative, quantitative and root-cause analysis.
  • Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs.
  • Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
Tell employers what skills you have

Business Analysis Planning
Process Automation
Operational Excellence
Change Management
Solutioning
Business Analysis
Requirements Analysis
Process Optimisation
Business Process
Business Requirements
Technical Design

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