User Experience Strategist

1 day ago


Singapore HTC Global Services Full time

Job Summary

We are seeking an experienced User Experience Manager to join our team at HTC Global Services. In this role, you will be responsible for driving the development and implementation of user-centered design solutions that meet the needs of our clients.

About You

To succeed in this role, you will need to have a strong background in experience management concepts, with a focus on customer experience (CX) and digital transformation (DT). You should also have basic knowledge of XM tools, preferably Qualtrics. Additionally, you will need to possess research and analysis capabilities, as well as skills in customer segmentation and personas creation.

Key Responsibilities

  • Understand and apply experience management concepts to drive business results
  • Develop and implement user-centered design solutions using XM tools
  • Conduct research and analysis to inform design decisions
  • Create customer personas and segmentations to guide design efforts
  • Analyze and interpret data to inform design recommendations

Requirements

To be considered for this role, you should have a minimum of 2+ years of experience in a related field, such as psychology or data analysis. You should also be proficient in business case calculation and business analysis. A seniority level of mid-senior is preferred, and the employment type is contract.



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