APAC Experience Strategist

17 hours ago


Singapore BNY - Formerly Bank Of New York Mellon Full time

**Job Description:**

About BNY - Formerly Bank Of New York Mellon

We are a leading global financial services company at the center of the world's financial system. Our culture empowers you to grow and succeed, with 50,000+ employees bringing their perspective to create solutions that benefit businesses, communities, and people everywhere.

About The Job

Innovation is an integral part of our Strategic Partnerships, Investments & Innovation team, bringing together innovators, technical strategists, and designers. We drive value chain mapping, product strategy, ideation, design, and solution adoption using agile methodologies.

As a UX/Service Designer, you will play a pivotal role in shaping end-to-end service experiences for stakeholders and clients in the APAC region. You will collaborate with cross-functional teams to design and deliver holistic service design solutions, leveraging user-centered design, user research, and strategic thinking.

  • Lead design thinking workshops and ideation sessions to spark creative problem-solving.
  • Leverage user journey and experience mapping to visualize and analyze user interactions.
  • Develop personas, wireframes, and prototypes to effectively communicate design concepts.
  • Partner with stakeholders and development teams to deeply understand user needs and business goals.


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