Senior Digital Experience Strategist

3 days ago


Singapore Apt Resources Full time

Apt Resources is seeking an experienced Senior Digital Experience Strategist to join the team of one of their esteemed clients in the airline industry in the GCC region.

This role involves leading and managing the Customer Experience Design-Digital team, focusing on designing, implementing, and optimizing digital experiences for customers across various touchpoints.

The responsibilities include identifying opportunities and managing the development of digital solutions throughout the customer journey roadmap.

Additionally, you will research and implement digital products and services that align with the brand values, providing a more personalized and integrated digital customer journey.

You will oversee the entire lifecycle of innovation strategy from concept to development and integration into everyday business operations.

Key Responsibilities:

  • Develop and direct research-based design efforts aimed at continuous improvement of current products and services
  • Assess and optimize the performance of new and existing features through active user research and performance metrics
  • Manage a project-centric core team, including product/project specialists, providing leadership, guidance, and support to ensure high-quality application delivery that meets business requirements

Requirements:

  • Minimum of 8 years of job-related experience
  • Bachelor's Degree or equivalent
  • Proven experience in managing enterprise-level projects


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