Customer Support Strategist

5 days ago


Singapore Google Full time

At Google, we are seeking a Customer Support Strategist to join our Support team. As a Customer Support Strategist, you will analyze top issues facing our users and content creators, and work with cross-functional teams to develop effective solutions.

You will drive continuous improvement by identifying opportunities for enhancing the user experience, external communications, and internal escalation protocols.

In this role, you will participate in an on-call weekend rotation, independently operating as an Incident Manager during select weekends and holidays to manage P0 incidents and send Exec social alerts.

We are looking for someone with a deep knowledge of YouTube products, policies, support, creators, and online trends, and the ability to communicate in English and Korean fluently to engage with local stakeholders and market escalations.



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