Customer Service Strategist

2 days ago


Singapore National Library Board Full time

We are looking for a seasoned professional to join our team as a Customer Service Strategist. This is an exceptional chance to contribute to shaping the future of our land transport system and making a lasting difference in the lives of our customers.

As a Customer Service Strategist, you will be responsible for developing and implementing strategic plans to drive customer satisfaction and loyalty. Your expertise in business analytics, statistics, and data management will enable you to analyze customer feedback and preferences, identifying trends and patterns that inform our service improvements.

You will work collaboratively with cross-functional teams to design and deliver customer-centric solutions that meet the evolving needs of our customers. This may involve revising policies, procedures, or processes to ensure seamless interactions between customers and our organization.

An essential component of this role is effective communication. You will need to distill complex data insights into actionable recommendations and present them to various stakeholders, including senior leaders and external partners.

We are seeking an individual with outstanding analytical, critical thinking, and interpersonal skills, coupled with a passion for delivering exceptional customer experiences. Relevant experience in customer service, service planning, and data management is highly valued.

This is a rare opportunity to make a significant impact on our organization and contribute to creating a world-class customer experience.



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