Senior Customer Experience Strategist
2 days ago
The Land Transport Authority is seeking a Senior Customer Experience Strategist to join our dynamic team. As a key member of our Customer Experience Office, you will play a vital role in shaping our customer experience strategy and designing exceptional customer experiences.
Key Responsibilities- Design and implement customer experience strategies that meet business objectives
- Develop roadmaps for CX initiatives and manage project delivery to ensure alignment with CX goals
- Identify synergies in customer journeys across divisions and facilitate cross-functional collaboration
- Design and conduct design thinking/customer experience-related training programmes
To be successful in this role, you should have:
- A background knowledge in Sociology, Psychology, Design or relevant field of study
- At least 3 years' experience in projects or consultancy work in/with the Public Service, preferably in the area of customer experience and service design
- Demonstrate strong customer-centric outlook and excellent communication skills
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Customer Experience Strategist
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Customer Experience Strategist
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Customer Service Strategist
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Senior Digital Experience Strategist
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Customer Experience Strategist
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Learning Experience Strategist
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Retail Experience Strategist
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Customer Support Strategist
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Senior Employee Experience Strategist
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Senior Brand Strategist
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Customer Experience Strategist
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Customer Experience Strategist
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Senior Content Strategist
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Product Experience Strategist
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Global Experience Strategist
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Digital Experience Strategist
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Digital Experience Strategist
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Senior Marketing Strategist
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Copilot Experience Strategist
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Senior Product Strategist
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