Senior Customer Experience Strategist

2 days ago


Singapore National Library Board Full time
About the Role

The Land Transport Authority is seeking a Senior Customer Experience Strategist to join our dynamic team. As a key member of our Customer Experience Office, you will play a vital role in shaping our customer experience strategy and designing exceptional customer experiences.

Key Responsibilities
  • Design and implement customer experience strategies that meet business objectives
  • Develop roadmaps for CX initiatives and manage project delivery to ensure alignment with CX goals
  • Identify synergies in customer journeys across divisions and facilitate cross-functional collaboration
  • Design and conduct design thinking/customer experience-related training programmes
Requirements

To be successful in this role, you should have:

  • A background knowledge in Sociology, Psychology, Design or relevant field of study
  • At least 3 years' experience in projects or consultancy work in/with the Public Service, preferably in the area of customer experience and service design
  • Demonstrate strong customer-centric outlook and excellent communication skills


  • Singapore This Is An IT Support Group Full time

    Job DescriptionWe are seeking a highly skilled Customer Experience Strategist to join our dynamic team at This Is An IT Support Group. As a key member of our Customer Experience Office, you will play a vital role in shaping LTA's customer experience strategy and facilitating data-driven decision making.About the RoleYou will work closely with senior leaders...


  • Singapore S.F. Express Full time

    About This OpportunityWe are seeking a highly motivated Customer Experience Strategist to join our team at S.F. Express.The ideal candidate will be responsible for developing and implementing strategies to improve customer experience and drive business growth.The successful candidate will have a proven track record of delivering exceptional customer...


  • Singapore National Library Board Full time

    We are looking for a seasoned professional to join our team as a Customer Service Strategist. This is an exceptional chance to contribute to shaping the future of our land transport system and making a lasting difference in the lives of our customers.As a Customer Service Strategist, you will be responsible for developing and implementing strategic plans to...


  • Singapore Apt Resources Full time

    Apt Resources is seeking an experienced Senior Digital Experience Strategist to join the team of one of their esteemed clients in the airline industry in the GCC region.This role involves leading and managing the Customer Experience Design-Digital team, focusing on designing, implementing, and optimizing digital experiences for customers across various...


  • Singapore Flintex Consulting Pte Ltd Full time

    Flintex Consulting Pte Ltd is seeking a highly skilled CUSTOMER EXPERIENCE STRATEGIST to lead our inside sales function. This role will involve steering strategic planning processes to secure exceptional customer experiences for all clients.The successful candidate will oversee the inside sales team in our Singapore office, providing crucial support to...


  • Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    About UsNanyang Technological University (NTU) is a research-intensive university with a strong focus on innovative education and cutting-edge technology. Our Institute of Education is at the forefront of teacher education, pedagogical innovation, and educational research.The successful candidate will play a key role in our team of experts, contributing to...


  • Singapore Apple Inc. Full time

    We're looking for a talented Retail Experience Strategist to join our team and help us create memorable customer experiences.Your Key Contributions:To design and develop innovative programs that exceed customer expectationsTo collaborate with stakeholders to drive business growth and improve customer satisfactionTo lead high-performing teams to deliver...


  • Singapore Google Full time

    At Google, we are seeking a Customer Support Strategist to join our Support team. As a Customer Support Strategist, you will analyze top issues facing our users and content creators, and work with cross-functional teams to develop effective solutions.You will drive continuous improvement by identifying opportunities for enhancing the user experience,...


  • Singapore Standard Chartered Singapore Full time

    Company Overview:We are a global bank with over 170 years of experience, driven by our purpose to drive commerce and prosperity through our unique diversity. Our brand promise is to be here for good, achieved by how we each live our valued behaviours.Salary:We offer a competitive salary as part of our commitment to Fair Pay, along with benefits to support...


  • Singapore Comfort Transportation & CityCab Full time

    About This RoleWe are seeking a Senior Brand Strategist to join our team at Comfort Transportation & CityCab. As a key member of our marketing department, you will be responsible for developing and executing branding strategies that drive business growth and enhance client engagement. Key responsibilities include overseeing the development of marketing...


  • Singapore This Is An IT Support Group Full time

    At This Is An IT Support Group, we're expanding our Customer Experience Office and seeking skilled service experience designers to join our dynamic team.The ideal candidate will play a vital role in shaping our customer experience strategy, working closely with senior leaders and teams to design, implement, and elevate customer experience in our products,...


  • Singapore Amazon Full time

    About the RoleWe are seeking a highly motivated and experienced Product and Customer Insights Manager to join our Customer Experience Strategy team in Singapore.As a key member of our team, you will be responsible for owning and contributing to studies that measure Amazon's end-to-end experience. You will drive studies across multiple product lines,...


  • Singapore Salween Group Full time

    We are looking for a Senior Content Strategist Full-time The Salween Group is looking for an exceptional candidate to join our agency team in Singapore as Senior Content Strategist. Content Strategists run the show in our boutique agency when it comes to owning the content creation process and consulting clients on marketing strategy. We are looking for an...


  • Singapore Crypto Full time

    About UsWe are building a transformative platform that bridges traditional finance and cryptocurrency. We're seeking a versatile Product Experience Strategist who can create exceptional digital experiences across web and mobile platforms.This role requires deep product thinking, a strong sense of ownership, and an intuitive understanding of the crypto...


  • Singapore Porsche Asia Pacific Pte Ltd Full time

    Job Description:Porsche Asia Pacific Pte Ltd is seeking a highly skilled Global Experience Strategist to join our team. In this role, you will be responsible for developing and executing a cohesive brand experience schedule that aligns with global strategy and regional business plans.You will demonstrate centre of competence by supporting the regional...


  • Singapore This is an IT support group Full time

    Porsche Asia Pacific is seeking a highly motivated and experienced professional to join our team as a Digital Experience Strategist. In this role, you will be responsible for developing and executing a cohesive brand experience schedule that aligns with global strategy and regional business plans. You will work closely with internal teams such as Brand...


  • Singapore Apple Inc. Full time

    We're seeking a Digital Experience Strategist to join our team at Apple Inc. This is a unique opportunity to shape the future of digital shopping and deliver a magical, personal experience for our customers.About the RoleIn this role, you will apply your expertise in process and systems design to help architect a robust and scalable e-commerce platform. You...


  • Singapore People Profilers Full time

    We are seeking an experienced Senior Marketing Strategist to join our team. The ideal candidate will have a proven track record of developing and executing successful digital marketing campaigns that drive results.Responsibilities:Develop and implement digital marketing strategies aligned with the company's overall marketing objectivesAnalyze market trends...


  • Singapore WORKATO PTE. LTD. Full time

    Our Company Culture:At Workato PTE. LTD., we value innovation, collaboration, and customer satisfaction. We are committed to creating a positive and inclusive work environment that encourages growth and development.Job Description:We are seeking a highly skilled Copilot Experience Strategist to join our team. The successful candidate will be responsible for...


  • Singapore Citibank (Switzerland) AG Full time

    The role of the Senior Product Strategist is to develop and execute product plans, strategies, and tactics in collaboration with the Product Management team.This position requires a deep understanding of market trends, customer needs, and competitor landscapes to drive business growth through innovative product development.Key responsibilities...