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Senior UX Designer

1 week ago

Singapore BNY - formerly Bank of New York Mellon Full time

At BNY Mellon, we empower our employees to grow and succeed in a culture that values innovation and excellence. As a leading global financial services company, we touch nearly 20% of the world's investible assets. Our team of 50,000+ employees brings diverse perspectives to the table, creating solutions that benefit businesses, communities, and individuals worldwide.

About the Role

We are seeking a skilled UX/Service Designer to join our APAC Innovation team as a Vice President. This role is based in Singapore and requires collaboration with cross-functional teams to design end-to-end service experiences for our stakeholders and clients in the APAC region.

Your expertise in user-centered design, research, and strategic thinking will help us create innovative solutions that meet user needs and align with our business goals. You will lead design thinking workshops, ideation sessions, and work closely with stakeholders to deliver holistic service design solutions.

  • Leverage your skills in user journey mapping to analyze user interactions and propose solutions that enhance user satisfaction and engagement.
  • Partner with cross-functional stakeholders to define user needs, business goals, and project requirements.
  • Develop personas, wireframes, and prototypes that effectively communicate design concepts and user flows.
Key Responsibilities
  • Lead design thinking workshops and ideation sessions to spark creative problem-solving and generate fresh ideas.
  • Analyze user feedback to refine and improve the user experience of systems.
  • Stay updated on design trends and industry dynamics to bring fresh ideas and innovative approaches to the team.
Requirements
  • Relevant years of experience in global financial services or fintech as a proven UX/Service Designer.
  • Demonstrable proficiency in user journey mapping techniques, design thinking methodologies, and facilitating ideation workshops.
  • Solid understanding of user-centered, service design principles and best practices.