Customer service operations manager
3 weeks ago
Key Responsibilities: The CGT Customer Service Operations Manager is accountable for providing comprehensive and extensive customer and patient (where applicable) care and, as a customer experience gatekeeper to support the internal stakeholders with a various range of activities, which may include (but are not limited to): Serve as the primary point of contact for product requests in coordination with internal stakeholders for timely responses. Manage the end-to-end process of product requests by ensuring timely delivery and resolving potential issues. Minimize delivery time while maintaining reliability through efficient coordination and proactive planning. Lead and contribute to process improvement projects (streamlining processes, improving accuracy, and enhancing efficiency). Conduct Cell Therapy platform (Cell Chain) training sessions for hospital centers, making sure that they have the necessary knowledge and skills to effectively utilize the platform. Manage external user access to the Cell Therapy platform (Cell Chain), ensuring data security and compliance. Enhance team skills and operational excellence by promoting a culture of continuous learning and improvement. Ensure subject matter expertise to maintain a high level of knowledge and expertise in their subject area, providing informed guidance and support to stakeholders. Collaborate with cross-functional teams, internal and external stakeholders, and management to leverage their expertise and contribute to decision-making processes. Resolve customer queries by focusing on efficient and effective communication to enhance the overall customer experience. Develop and implement innovative solutions to enhance the overall customer experience, identifying areas for improvement, and seeking ways to exceed customer expectations. Customer centric approach: Operational account management (non-promotional), including understanding the hospital’s set-up and knowing the operational KPIs (number of orders, manufacturing starts, etc.) Commercial setting: Provide patient services such as travel assistance to patients and their care givers, as applicable. Coordinate local cryopreservation logistics and payment process, as applicable. Oversight of the local release, logistics and system transactions process related to shipment via distribution depot, as applicable Coordinate and contribute to cross-functional commercial meetings, by collaborating with multiple stakeholders to address topics such as product requests, market trends, and customer needs and insights. Own the Product Request process for all sites’ onboarding and ensure accuracy of the master data set-up. Support with regulatory, RMP and outcomes-based reporting, as applicable based on local country requirements. Clinical trial setting: Create and execute the End-to-End operational treatment process to fit the trial design and protocol. Support pan-Therapeutic Area (TA) set up and roll out in close collaboration with the cross-functional clinical trial teams. Participate in Site Initiation Visits (SIV) in collaboration with internal stakeholders to support timely site readiness for First Patient First Visit (FPFV). This involves ensuring smooth onboarding processes, correct master data set-up and providing support to external users. Manage slot requests and communicate key milestone timelines to both external and internal stakeholders. This includes coordinating with various teams to ensure smooth and efficient scheduling. Key gatekeeper for critical KPIs: Dt D/Vt D. Work closely with cross-functional clinical trial teams in supporting clinical trial protocols and the respective vein-to-door and door-to-door metrics. Essential Requirements: Education: Bachelor’s degree minimum. Work Experience: +5 years in customer support (service) in healthcare industry. Laguage: Native level of Korean is a must, Fluency in English is a must, Business proficiency in Chinese is preferred, Business proficiency in Japanese is preferred. Supply chain / logistics experience is highly preferred. Understanding of the pharmaceutical industry and healthcare business service offerings and customer needs. Strong track record of successful team collaboration and delivery of results. #J-18808-Ljbffr
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Customer service manager
4 weeks ago
Singapore RMS MARINE & OFFSHORE SERVICE Full timeROLES & RESPONSIBILITIES : Playing a defining role in the communication with our Customer Center and Sales team in HQ. Respond to urgent enquiries & handle complains Increase sales revenue for business in local docking shipyards and site projects in local branch office. Leading the team or acting as “sounding board” and sparring partner for other key...
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Customer service executive
3 weeks ago
Singapore Seven Seas Maritime Service Full timeNo Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...
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Customer service executive
2 weeks ago
Singapore Seven Seas Maritime Service Full timeNo Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...
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Customer Service Operations Manager
4 weeks ago
Singapore Flintex Consulting Pte Ltd Full timeThis role handles frontline operations at the workshop for Flintex Consulting Pte Ltd. As a Customer Service Operations Manager, you will be responsible for managing all frontline operations in an efficient manner, meeting customer requirements, and achieving KPIs targets. You will work closely with the Workshop-in-charge to ensure smooth process flow and...
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Customer service operations manager
2 weeks ago
Singapore Healthcare Businesswomen’s Association Full timeJob Description Summary Execute an industry-leading service center for the healthcare teams at our qualified CAR-T treatment centers by providing prompt and courteous customer support (and patient services to patients and their caregivers, if applicable) to treat patients with Novartis Cell Therapy products in both, the commercial and clinical trial...
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Customer service operations manager
3 weeks ago
Singapore Healthcare Businesswomen’s Association Full timeJob Description Summary Execute an industry-leading service center for the healthcare teams at our qualified CAR-T treatment centers by providing prompt and courteous customer support (and patient services to patients and their caregivers, if applicable) to treat patients with Novartis Cell Therapy products in both the commercial and clinical trial...
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Customer Service and Operations Manager
4 weeks ago
Singapore Careers@Gov Full timeWe are seeking a Customer Service and Operations Manager to build a strong service culture and uphold service standards in LTA.You will leverage data analytics to enhance LTA's service strategy and support projects to strengthen the service culture in LTA.The officer will analyse data from LTA's customer feedback management system to draw actionable insights...
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Customer Service Operations Manager
7 days ago
Singapore The Edge Partnership Full timeAre you a seasoned leader looking to drive strategic growth in customer service operations?About The Edge PartnershipWe are a forward-thinking organization dedicated to delivering exceptional experiences for our clients and customers. As a key member of our team, you will play a pivotal role in shaping our customer service strategy and optimizing resources...
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Customer Service Operations Manager
7 days ago
Singapore Rio Tinto Full time**Company Overview**Rio Tinto is a leading global mining and materials company, operating in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.We have been mining for 150 years and operate with knowledge built up across...
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Customer service operations manager
4 weeks ago
Singapore Novartis Singapore Full timeSummary Execute an industry-leading service center for the healthcare teams at our qualified CAR-T treatment centers by providing prompt and courteous customer support (and patient services to patients and their caregivers, if applicable) to treat patients with Novartis Cell Therapy products in both the commercial and clinical trial setting. The CGT...
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Customer Service Operations Manager
6 days ago
Singapore Marken Full timeJob OverviewWe are seeking a highly skilled Customer Service Operations Manager to join our team at Marken, a leading provider of clinical trial supply logistics services.
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Customer Service Representative
4 weeks ago
Singapore National Service Resort & Country Club Full timeJob SummaryThe Customer Service Officer will be responsible for handling telephone calls, enquiries, and memberships services for the National Service Resort & Country Club.Key ResponsibilitiesHandle telephone calls, answering enquiries on the Club's facilities and functions.Manage programmes applications and enquiries/facilities bookings.Assist with...
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Customer Service and Operations Manager
2 weeks ago
Singapore Röhlig Singapore Pte Ltd Full timeAbout the RoleRöhlig Singapore Pte Ltd seeks a skilled Customer Service and Operations Manager to oversee daily customer service responsibilities, manage transactions, and ensure client satisfaction.Key ResponsibilitiesPerform daily customer service tasks, manage transactions, and meet client expectations.Liaise with internal stakeholders and external...
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Customer Service Operations Manager
6 days ago
Singapore Careers@Gov Full timeCareers@Gov is seeking a highly motivated and experienced professional to join our team as a Customer Service Operations Manager - Customer Experience.Salary: SGD 68,000 per annumJob Description:We are looking for a dynamic individual who can manage public queries via phone and written channels at our Customer Service Centre. As a key member of the team, you...
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Singapore Careers@Gov Full time**Job Title:** Customer Service Strategy and Operations Manager About the Role:We are seeking an experienced customer-centric professional to join our team as a Customer Service Strategy and Operations Manager. In this role, you will play a key part in shaping and implementing strategies to enhance our service culture and improve customer experience. About...
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Operation Manager
1 month ago
Singapore LUMINARY SERVICE PTE. LTD. Full timeRoles & Responsibilities-Develop operational strategies aligned with the organization's goals and objectives. This involves analyzing business requirements, identifying areas for improvement, and implementing initiatives to enhance operational efficiency and effectiveness.-Identify inefficiencies in operational processes and workflows and implement solutions...
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Customer Service and Operations Officer
2 weeks ago
Singapore Careers@Gov Full timeAbout UsThe National Library Board (NLB) is a dynamic organization that nurtures readers for life, learning communities, and a knowledgeable nation.Job SummaryWe are seeking a Customer Service and Operations Officer to join our team at one of the public libraries. As a key member of our operations team, you will be responsible for providing excellent...
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Customer service manager
3 weeks ago
Singapore PS Energy Pte Ltd Full timeThe Customer Service Manager will oversee our customer service team in providing quality customer service for our clients, developing ways to streamline the customer service process, and supporting smooth & efficient functioning of daily sales operations. Main Activities: Supervising the daily operations of the customer service team Create and maintain...
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Customer Service Operations Assistant
4 weeks ago
Singapore The International Air Transport Association Full timeAbout The International Air Transport AssociationWe are the world's leading association for the world's airlines and we're passionate about making air travel safer, smarter, more sustainable and more inclusive. We're driven by our mission to represent, lead and serve the airline industry.About the RoleWe're looking for a highly motivated and organized...
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Customer Service Manager
1 month ago
Singapore Careers@Gov Full timeJob Title: Senior Executive - Customer RelationsJob Summary:We are seeking a highly skilled and experienced Senior Executive - Customer Relations to join our dynamic team at LTA's Customer Service Centre. As a key member of our team, you will be responsible for delivering quality customer service, managing public queries via phone and written channels, and...
