Customer Service and Operations Manager
3 weeks ago
About the Role
Röhlig Singapore Pte Ltd seeks a skilled Customer Service and Operations Manager to oversee daily customer service responsibilities, manage transactions, and ensure client satisfaction.
Key Responsibilities
- Perform daily customer service tasks, manage transactions, and meet client expectations.
- Liaise with internal stakeholders and external service providers to ensure smooth shipment processes.
- Collaborate with the commercial team to implement client accounts and meet client requirements.
- Set up and schedule client reporting from the system.
- Respond to customer enquiries and complaints within 12 hours.
- Maintain client SOPs, ensure timely updates, and manage client rates.
- Act as back-up for staff on leave and perform daily tasks.
Skills and Qualifications
- Certificate in Frontline Management (desired).
- Intermediate MS Office skills (Excel and Outlook).
- Cargo-wise/order manager experience.
- Minimum 5 years in customer service, pricing, business development, or key account management roles.
- Minimum 2 years leading a team.
- Excellent attention to detail, a can-do attitude, and interpersonal skills.
- Ability to build relationships with internal and external stakeholders.
About Us
Röhlig Singapore Pte Ltd offers a dynamic work environment with opportunities for personal and professional growth. We value teamwork, collaboration, and customer satisfaction.
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