Customer Service Strategy and Operations Manager

About the RoleAs a Customer Experience Manager, you will play a pivotal role in shaping LTA's service culture and upholding service standards. This is an exciting opportunity to leverage data analytics to enhance our service strategy, plan and support projects that strengthen our service culture.You will be responsible for analysing data from LTA's customer...

Are you a seasoned leader looking to drive strategic growth in customer service operations?About The Edge PartnershipWe are a forward-thinking organization dedicated to delivering exceptional experiences for our clients and customers. As a key member of our team, you will play a pivotal role in shaping our customer service strategy and optimizing resources...

We are seeking a Customer Service and Operations Manager to build a strong service culture and uphold service standards in LTA.You will leverage data analytics to enhance LTA's service strategy and support projects to strengthen the service culture in LTA.The officer will analyse data from LTA's customer feedback management system to draw actionable insights...

Roles & Responsibilities-Develop operational strategies aligned with the organization's goals and objectives. This involves analyzing business requirements, identifying areas for improvement, and implementing initiatives to enhance operational efficiency and effectiveness.-Identify inefficiencies in operational processes and workflows and implement solutions...

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead...

ROLES & RESPONSIBILITIES : Playing a defining role in the communication with our Customer Center and Sales team in HQ. Respond to urgent enquiries & handle complains Increase sales revenue for business in local docking shipyards and site projects in local branch office. Leading the team or acting as “sounding board” and sparring partner for other key...

About the position: The Customer Service Specialist is primarily responsible for liaising with DSV’s customers and coordinating with the operation team, identifying customer issues and challenges, providing this information to the operation team, and assisting them in achieving the service level as well as the shipping documentation required. Roles &...

School of Music and the Arts (SOMA) is an established 4-year Edu Trust Private Education Institution in Singapore, offering music and dance programmes to both children and adults. We are looking for skilled individuals who can provide excellent customer service to our students and parents, as well as excel in the daily administrative tasks assigned to this...

No Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...

No Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...

This role handles frontline operations at the workshop for Flintex Consulting Pte Ltd. As a Customer Service Operations Manager, you will be responsible for managing all frontline operations in an efficient manner, meeting customer requirements, and achieving KPIs targets. You will work closely with the Workshop-in-charge to ensure smooth process flow and...

Are you driven by the desire to see your hard work directly impact others? Join the DNDTS team, where we excel in crafting success stories through dynamic projects. Each endeavor is a unique opportunity to contribute to our proven track record of achievements. Experience the satisfaction of seeing your efforts transform into positive changes in people's...

Job Description Summary Execute an industry-leading service center for the healthcare teams at our qualified CAR-T treatment centers by providing prompt and courteous customer support (and patient services to patients and their caregivers, if applicable) to treat patients with Novartis Cell Therapy products in both, the commercial and clinical trial...

Job Description Summary Execute an industry-leading service center for the healthcare teams at our qualified CAR-T treatment centers by providing prompt and courteous customer support (and patient services to patients and their caregivers, if applicable) to treat patients with Novartis Cell Therapy products in both the commercial and clinical trial...

**Company Overview**Rio Tinto is a leading global mining and materials company, operating in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.We have been mining for 150 years and operate with knowledge built up across...

Summary Execute an industry-leading service center for the healthcare teams at our qualified CAR-T treatment centers by providing prompt and courteous customer support (and patient services to patients and their caregivers, if applicable) to treat patients with Novartis Cell Therapy products in both the commercial and clinical trial setting. The CGT...

Key Responsibilities: The Customer Service Representative will provide exceptional customer service to internal and external customers, responding to customer queries and resolving issues in a timely and professional manner. Additionally, they will be responsible for order processing, invoice management, and quote fulfillment.Requirements:* Excellent...

Careers@Gov seeks a Customer Support Strategy Lead to provide strategic planning for key initiatives and management of contact centre operations to improve customer experience and operational efficiency.ResponsibilitiesDevelop and implement customer support strategies, processes and standards, whilst providing project management and support for departmental...

-Develop operational strategies aligned with the organization's goals and objectives. This involves analyzing business requirements, identifying areas for improvement, and implementing initiatives to enhance operational efficiency and effectiveness. -Identify inefficiencies in operational processes and workflows and implement solutions to streamline...

Key Responsibilities: The CGT Customer Service Operations Manager is accountable for providing comprehensive and extensive customer and patient (where applicable) care and, as a customer experience gatekeeper to support the internal stakeholders with a various range of activities, which may include (but are not limited to): Serve as the primary point of...