Customer Service Operations Assistant

2 months ago


Singapore The International Air Transport Association Full time

About The International Air Transport Association

We are the world's leading association for the world's airlines and we're passionate about making air travel safer, smarter, more sustainable and more inclusive. We're driven by our mission to represent, lead and serve the airline industry.

About the Role

We're looking for a highly motivated and organized Customer Service Operations Assistant to join our team in Singapore. As a key member of our Global Customer Services Center, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities

  • Assist operational management with front-line customer service activities and operational management tasks;
  • Support key accounts and differentiated service offerings across multiple channels;
  • Accomplish customer service and organization mission by completing related tasks and results as needed;
  • Handle escalated queries from CSR/CSS as an SME;
  • Coordinate with internal departments to resolve customer issues;
  • Identify new products and services to improve customer satisfaction;
  • Improve customer service quality by monitoring case and call handling of CSR/CSS;
  • Organize and impart training to new joiners and subordinates;
  • Support business continuity plan requirements.

Requirements

  • University degree in business administration or a related field;
  • 3-5 years of relevant experience in front office departments;
  • Excellent interpersonal skills and ability to communicate effectively with internal and external stakeholders;
  • Strong CRM knowledge and proficiency with MS Office and other IT-related matters;
  • Be result-driven and demonstrate personal integrity;
  • Proactive approach to problem-solving;
  • Ability to set priorities and work with speed with a strong customer focus.

What We Offer

We offer a dynamic and inclusive work environment, competitive salary and benefits, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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