Customer Service Assistant

2 months ago


Singapore FUJIFILM ASIA PACIFIC PTE. LTD. Full time
Roles & Responsibilities

JOB SCOPE:

The Customer Service Assistant/Associate (“CSA”), Retail, is responsible for delivering service and operations excellence. He/she also engages in innovation and productivity initiatives for the store. He/she handles customers’ enquiries (in-store, by email or phone) to drive customer experience across channels.

He/She operates in a fast-paced, diverse, and customer-centric store environment. As the first point-of-contact in the store, he/she serves as the ambassador of the organisation. Activities includes:

JOB DUTIES & RESPONSIBILITIES:

  • In-person customer service, such as in-store greetings, customer service desk operations, attending to walk-in product returns.
  • Remote/virtual customer service via phone, email or text.
  • Providing pre- and post-sales support, including assisting customers with redemption, as well as supporting corporate redemptions.
  • Maintain overall store operations.
  • Any ad-hoc assignments assigned by the superior within reason.


REQUIREMENTS:

  1. Retail experience is preferred.
  2. Customer-oriented and able to communicate effectively.
  3. Basic Microsoft Office skills and camera knowledge are required.
  4. Must be able to stand for long hours at the retail front and must be committed to work on the weekends.

Tell employers what skills you have

Store Operations
Direct Customer Service
Microsoft Office
House Keeping
customer friendly
Communication Skills
Customer Oriented
Customer Focus
Team Player
Able To Work Independently

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