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Customer Service Operations Assistant
1 month ago
At Marina Bay Sands PTE. LTD., we are committed to delivering exceptional customer service and creating unforgettable experiences for our guests. As a Customer Service Coordinator, you will play a vital role in ensuring the smooth operation of our centre and providing top-notch support to our customers.
About the Role
We are seeking a highly skilled and motivated individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for providing general secretarial support to clients, handling enquiries via walk-ins, calls, and email, and ensuring a smooth running of the Centre and its day-to-day operations. You will also assist in coordinating department events and organize team building events for the team.
Key Responsibilities
- Observe and adhere to department's standard operating procedures.
- Work towards the company mission and vision, meeting customer satisfaction and exceeding expectations each time.
- Provide general secretarial support to clients.
- Deal with enquiries via walk-ins, calls, and email.
- Ensure a smooth running of the Centre and its day-to-day operations.
- Assist in coordinating department events and organize team building events for the team.
- Perform cashiering duties.
- Update Centre's daily and monthly revenue.
- Be cross-trained and competent at the cross-trained location, adhering to the immediate manager's deployment arrangement.
- Liaise with relevant Finance department, exhibitors, vendors, and/or other stakeholders to ensure payment process adherence to standard operating procedures and timely receipt of payments.
- Submit collected payments to Team Member bank at the end of each shift.
- Attend operation meetings.
- Be present on-site during setup of events, ensuring all services requested are delivered on time and provide assistance with any onsite challenges.
- Attend to the exhibition service counter when Marina Bay Sands is the appointed contractor service vendor.
- Follow up with exhibitor(s), vendor(s), and/or other stakeholders regarding their feedback on service experience(s) encountered with the service centre.
- Collaborate with Information Technology team and Retail Mall management in responding ICT services enquiries from retailers and ensuring timely service delivery.
- Keep track of service requirements of retailers to support accurate monthly billing.
- Provide assistance to Guest Service Agent in performing guest service agent duties over MICE Service Centre counter.
In exchange for your hard work and dedication, we offer a competitive salary of SGD 45,000 - SGD 55,000 per annum, depending on experience, plus attractive benefits package including medical insurance, retirement plan, and training opportunities.
