Customer service specialist

2 weeks ago


Singapore SILICON BOX PTE. LTD. Full time

Position Summary The Customer Service Specialist is responsible for providing an excellent customer service experience. This role will have frequent interactions and close collaborations with internal stakeholders such as the Account team and the Operational teams. Key Responsibilities Build strong relationships with customers. Monthly commitment of 6- or 12-month rolling forecast back to customers. Work with internal teams and customers on the customer order planning and execution by: Providing visibility for incoming wafers. Providing instruction to execute orders and coordinate the priorities of orders. Providing WIP status, ship-out plan, and finished good information to customers. Arranging customer wafers to fulfill Forecast / AOP / Customer Shipment requirements. Maintain pricing and sales order creation for billing and shipment. Brief internal teams on changes in flow/process/customer requirements after understanding customers' specifications. Coordinate any customer returned materials and work with the relevant department on material disposition. Attend to customer inquiries and complaints. Work with IT to develop reports as per customer’s requirements and maintain the quality of these reports. Host Customer Visits and Quarterly Business Review meetings. Perform any other tasks relevant to support customer requirements. Perform any other duties assigned by Supervisor or Manager from time to time. Requirements Degree in Engineering, Business Administration, Marketing Management, or a similar discipline. At least 3 years of work experience in the semiconductor industry or OSAT. Able to bridge between and coordinate with customers and internal engineering, logistics, sales, and planning teams. Possess strong analyzing, problem-solving, communication, and interpersonal skills. Ability to work under pressure in a very dynamic environment. #J-18808-Ljbffr


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