Customer Service Specialist
4 days ago
We are seeking a highly motivated and customer-focused Customer Service Specialist to join our team at INTMEDIA PTE. LTD. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive timely and effective support.
Key Responsibilities
- Provide prompt and professional customer service via various communication channels, including phone, email, and chat.
- Resolve customer complaints and issues in a timely and efficient manner.
- Collaborate with internal teams to identify and implement process improvements that enhance the customer experience.
- Develop and maintain a deep understanding of our products and services to effectively recommend solutions to customers.
Requirements
- 1+ year of customer service experience in a similar industry or role.
- Excellent communication and interpersonal skills, with the ability to effectively communicate with customers and internal stakeholders.
- Strong problem-solving skills, with the ability to analyze and resolve complex customer issues.
- Proficiency in Microsoft Office, particularly Excel and Word.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development in a dynamic and fast-paced environment.
- Collaborative and supportive work culture with a team of experienced professionals.
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