Customer Service Specialist

2 months ago


Singapore XIAO CHENG PTE. LTD. Full time
Roles & Responsibilities

Customer Service Specialist (Salary: SGD 2,500 - 3,500)


Job Title: Customer Service Specialist


Responsibilities:


Customer Service:

- Respond to customer inquiries, answer questions, and provide excellent service.

- Handle customer complaints and suggestions, resolve issues promptly, and improve customer satisfaction.

- Record and organize customer feedback, analyze common issues, and provide improvement suggestions.


Order Management:

- Receive and process customer orders, ensuring accuracy.

- Coordinate and follow up with delivery personnel to ensure timely and accurate order completion.

- Handle order changes and cancellations, maintaining effective communication with customers.


Data Recording:

- Maintain customer information and order records, ensuring data accuracy and completeness.

- Regularly organize and summarize customer service-related data, providing reports to support business decisions.


Team Collaboration:

- Work closely with other departments to ensure customer needs are promptly addressed and resolved.

- Participate in team training and meetings, share experiences and best practices to collectively enhance service levels.


Requirements:

Education: High school diploma or above.

Experience: Preference for candidates with customer service experience.

Skills:

- Excellent communication and coordination skills, patient and meticulous, able to handle emergencies.

- Proficient in office software, such as Microsoft Office (Word, Excel, etc.).

- Strong team spirit, proactive, and responsible.

Language: Good communication skills in both Chinese and English.


Company Benefits:


- Competitive salary and benefits package

- Regular professional training and development opportunities

- Friendly and collaborative work environment

- Employee health and wellness plans


Tell employers what skills you have

Team Collaboration
Microsoft Office
Microsoft Excel
Customer Information
Supply Chain
Team Spirit
Team Training
SAP
Good Communication Skills
Office Software
Excel
Customer Satisfaction
Customer Service
Disposition
Shipping
Customer Service Experience

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