Customer Service Specialist
4 days ago
We are seeking a highly skilled Customer Service Specialist to join our team at Authentic Movement PTE. LTD.
About the RoleThis is a fantastic opportunity for a customer-focused individual to provide exceptional service to clients and contribute to the success of our studio.
Key Responsibilities- Client Interaction and Engagement:
- Provide a welcoming atmosphere for clients, addressing inquiries and concerns in a friendly and approachable manner.
- Membership Management:
- Assist clients with sign-ups, renewals, bookings, and cancellations, ensuring seamless membership experiences.
- Process payments and manage billing inquiries efficiently.
- Maintain accurate membership records.
- Administrative Support:
- Perform administrative tasks such as data entry, filing, and report generation to support daily operations.
- Manage studio inventory and merchandise, including ordering and restocking as needed.
- Maintain a clean and organized studio environment.
- Customer Feedback:
- Collect client feedback to identify areas for improvement and enhance studio services and offerings.
- Address and resolve client complaints or issues promptly and professionally.
- Marketing and Promotion:
- Collaborate with the marketing team to plan and execute events, promotional campaigns, and other initiatives.
- Acquire high-quality content, including videos and photos, to support marketing efforts.
- Team Collaboration:
- Work closely with instructors, managers, and other staff members to foster a cohesive team environment.
- Participate in staff meetings and training sessions to stay informed and up-to-date.
- Previous Experience: A minimum of 1 year of experience in customer service or a similar role is preferred.
- Skills: Excellent communication and interpersonal skills, proficiency in basic computer applications, and ability to multitask and prioritize tasks effectively.
- Qualifications: Strong analytical and problem-solving skills, with a focus on delivering exceptional customer service and promoting a positive studio experience.
The estimated salary for this position is SGD $45,000 - $55,000 per annum, depending on experience, with additional benefits including professional development opportunities and a comprehensive employee benefits package.
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