Outbound Call Assistant cum Front desk support x 5

3 weeks ago


Singapore TempServ Pte Ltd Full time

Outbound Call Assistant
Proactive contact and engage customers to gather critical information through survey, telemarketing activities
Meet and achieve the individual and company’s key performance indicators
Acquire a strong knowledge of the products and services, culture and processes
Provide quality customer service and prompt follow-up to customers over the phone and/or email
Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solutions
Resolve customer queries efficiently and escalate issues promptly
Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
Other duties as assigned by Team Lead and/or Branch Head
Front Desk Floater – Customer Service Associate
Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.
Proactively manage all front desk duties over the counter, phone and email
Identify, profile and tier customers to the types of services that are relevant to their needs
Ensure smooth customer transactions at all times and provide quality customer services
Perform administrative duties, manage appointments and register customers
Prepare room logistics and necessary materials
Other duties as assigned by Team Lead and/or Branch Head
Requirements:
Preferably GCE ‘O’ levels and above
Candidate with prior experience in outbound call preferred and front desk management preferred
Basic Computer knowledge (Microsoft Excel and Word)
Have a pleasant disposition with a positive attitude
Excellent in customer service delivery
Organized, self-motivated, and result-oriented individual
Demonstrate a sense of urgency and work well under pressure as an individual and in a team
Good verbal & written communication and interpersonal skills
Interested applicants, please click "Apply Now" or forward a detailed resume in MS Word format / PDF to

Tempserv Pte Ltd
License No: 06C3745
Wee Wan Qi / EA Personnel No: R1102590
#J-18808-Ljbffr



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