Front Desk Support Associate

1 month ago


Singapore Cultivar Asia Pte Ltd (EA License 19C9782) Full time

Company Overview

Cultivar Asia Pte Ltd, a reputable company in the immigration services sector, is seeking a skilled Front Desk Support Associate to enhance its growing team. Our client values exceptional customer service and a commitment to excellence.

Job Summary:

We are looking for a highly organized individual with excellent communication skills to provide administrative support as our new Front Desk Support Associate. This role will focus on managing client interactions, filtering inquiries, and performing general administrative tasks.

Key Responsibilities:

  • Client Interactions: Meet personal KPIs and objectives by providing exceptional customer service, communicating effectively with internal and external stakeholders, and ensuring smooth interactions.
  • Administrative Support: Act as the first point of contact at reception, manage client appointments, filter inquiries, evaluate leads from various sources, and direct them to the appropriate department.
  • Reporting and Scheduling: Prepare and submit daily reports to management, assist with scheduling, rescheduling, and following up with current clients, and maintain high standards of professionalism and service at all contact points.

Requirements:

  • A minimum of 1-2 years of experience in administration, front desk, sales support, call administration, or a related role.
  • Recent graduates from Hospitality or similar fields are encouraged to apply.
  • Proven ability to meet or exceed KPIs, strong organizational skills, professional demeanor, excellent attention to detail, outstanding communication and interpersonal skills.
  • Ability to thrive in a fast-paced, competitive environment, proficient in Microsoft Office and Google Workspace, and fluency in Chinese is necessary for effective communication with Chinese clients.
  • Immediate availability is preferred.

Additional Information:

  • Work Schedule: Ideally Tuesday to Saturday, 9 AM - 6 PM, or Monday to Friday, 9 AM - 6 PM (5 days a week).
  • Location: Near Eunos.

Estimated Salary: SGD 25,000 - SGD 30,000 per annum, depending on qualifications and experience. We offer a comprehensive benefits package, including medical insurance, annual leave, and opportunities for career growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your resume in MS Word format, stating your past work experience, reasons for each leave, and past and expected remuneration.



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