Front Desk Support Associate
5 days ago
Company Overview
Cultivar Asia Pte Ltd, a reputable company in the immigration services sector, is looking to enhance its growing team with a skilled Front Desk Support Associate.
About the Role
This role will focus on managing client interactions, filtering inquiries, and providing essential administrative support. As the first point of contact at reception, you will be responsible for meeting personal KPIs and objectives, evaluating leads from various sources, and directing them to the appropriate department.
Responsibilities
- Meet personal KPIs and objectives.
- Act as the first point of contact at reception, managing client appointments and filtering inquiries.
- Evaluate leads from various sources and direct them to the appropriate department.
- Prepare and submit daily reports to management.
- Perform general administrative tasks to support other teams.
- Assist with scheduling, rescheduling, and following up with current clients.
- Communicate effectively with internal and external stakeholders to ensure smooth interactions.
- Maintain high standards of professionalism and service at all contact points.
- Undertake additional duties as assigned by supervisors or management.
Requirements
- 1-2 years of experience in administration, front desk, sales support, call administration, or a related role.
- Recent graduates from Hospitality or similar fields are encouraged to apply.
- Proven ability to meet or exceed KPIs.
- Strong organizational skills and professional demeanor.
- Excellent attention to detail.
- Outstanding communication and interpersonal skills.
- Self-motivated team player with a commitment to providing excellent customer service.
- Ability to thrive in a fast-paced, competitive environment.
- Proficient in Microsoft Office and Google Workspace.
- Fluency in Chinese is necessary for effective communication with Chinese clients.
- Immediate availability is preferred.
Additional Information
- Work Schedule: Ideally Tuesday to Saturday, 9 AM - 6 PM, or Monday to Friday, 9 AM - 6 PM (5 days a week).
- Location: Near Eunos.
Salary
The estimated salary for this position is SGD $35,000 - $45,000 per annum, depending on qualifications and experience.
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