Front Desk Associate

22 hours ago


Singapore FOC SENTOSA PTE. LTD. Full time
Job Description
Sentosa, a premier resort island in Singapore, is seeking a highly skilled and experienced Front Desk Associate to join our team at FOC SENTOSA PTE. LTD. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences, ensuring seamless reservations and event management, and maintaining the highest standards of hospitality.

About the Role
As a Front Desk Associate, you will be the first point of contact for guests, providing warm welcomes, efficient check-ins, and personalized services. You will be responsible for managing reservations, events, and walk-in bookings, ensuring that all requests are met with prompt attention and courtesy. Your excellent communication skills, attention to detail, and ability to multitask will make you an invaluable asset to our team.

Key Responsibilities
- Greet guests warmly and efficiently, ensuring a positive first impression of the resort
- Manage reservations, events, and walk-in bookings, ensuring seamless coordination and execution
- Provide personalized services to guests, including menu recommendations, table assignments, and special requests
- Maintain accurate records of guest interactions, preferences, and feedback
- Collaborate with colleagues to ensure smooth operations, resolve issues promptly, and provide exceptional guest experiences

Requirements
To succeed in this role, you will need:
- Excellent communication and interpersonal skills
- Ability to work under pressure, multitasking and prioritizing tasks effectively
- Strong attention to detail and organizational skills
- Ability to maintain confidentiality and handle sensitive information
- Familiarity with Microsoft Excel and other software applications
- Previous experience in a similar role or in the hospitality industry

Benefits
- Competitive salary: SGD 40,000 - 60,000 per annum, depending on experience
- Opportunities for career growth and professional development
- Comprehensive benefits package, including medical insurance, leave benefits, and uniform allowance
- Access to exclusive employee discounts and perks
- A dynamic and supportive work environment

How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, please submit your application, including your resume and a cover letter, to us.

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