Customer Service Representative cum Front Desk Support Specialist
6 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative cum Front Desk Support Specialist. This role will involve handling outbound calls, providing excellent customer service, and performing various front desk duties.
Key Responsibilities
As a Customer Service Representative cum Front Desk Support Specialist, you will be responsible for:
* Making proactive contacts with customers to gather critical information through survey and telemarketing activities
* Meeting and achieving individual and company key performance indicators
* Acquiring a strong knowledge of products and services, culture, and processes
* Providing quality customer service and prompt follow-up to customers over the phone and/or email
* Listening to customers' needs, probing to redirect to the intent of the question, and offering alternative solutions
* Resolving customer queries efficiently and escalating issues promptly
* Submitting regular reports to Team Lead and proposing new ideas and strategies to improve work performance
Requirements
To be successful in this role, you will need to have:
* Prior experience in outbound call or front desk management preferred
* Basic computer knowledge (Microsoft Excel and Word)
* A pleasant disposition with a positive attitude
* Excellent customer service delivery skills
* Organized, self-motivated, and result-oriented individual
* Ability to work well under pressure as an individual and in a team
* Good verbal and written communication and interpersonal skills
What We Offer
We offer a competitive salary package including up to $2,300 + Performance Bonus, as well as opportunities for growth and development within the company. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply now
About the Company
We are Success Resource Centre Pte Ltd, a leading provider of HR services in Singapore. Our company values include a commitment to excellence, integrity, and teamwork.
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