Front Desk Support Officer
16 hours ago
Job Description:
GAIN EMPLOYMENT SERVICES PTE. LTD. is seeking a highly skilled and experienced Front Desk Support Officer to join our team.
Job Summary:
We are looking for an individual who can provide exceptional customer service, handle front desk duties, and maintain the overall tidiness of the reception area.
Key Responsibilities:
- Answer phone calls, attend to walk-in visitors, take messages, respond to enquiries, and provide general information.
- Cover front desk customer service duties for Primary School and MOE Kindergarten.
- Maintain customer-related information when required, such as phone logs.
- Communicate with teachers regarding parents' feedback/messages from phone calls or walk-in parents.
- Handle daily varied demands and queries from parents/students/vendors/staff etc.
- Renderv first-level assistance to walk-in students' needs, including attending to sick and injured students, early dismissals.
- Escalate such cases to other colleagues in the office immediately if it is beyond superficial cases.
- Handle/support situations when student(s) vomited and soiled their clothes.
- Assist students in times of need, e.g., handling lost & found items, change of uniform, contacting teacher/parent, locating classroom.
- Assist in receiving goods and incoming mails.
- Maintain tidiness of the reception area at all times.
- General Administration:
- Assist in counting/sorting/packing/distribution of brochures or leaflets/items to teachers and students.
- Assist in disseminating information: school circulars, parents' messages.
- Inventory management of spare uniforms and first aid items.
- Assist with updating Organisational Chart when new staff joins, or resigning staff leaves.
- Assist with updating attendance system on a daily basis using IT-enabled system of attendance tracking.
Requirements:
To be successful in this role, you should possess the following qualifications and skills:
- Minimum 3 GCE 'N' Level Passes including English and Mother Tongue language.
- Proficient in computer applications such as MS Word, MS Excel.
- Customer service-oriented disposition with good interpersonal and communication skills.
- At least 3 years of relevant experience in administrative roles and/or front desk reception, preferably with prior working experience in an educational institution.
- Able to relate well with young children.
Estimated Salary: $40,000 - $60,000 per annum
Language: English (en)
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