Customer Service Specialist

3 days ago


Singapore OAKTREE CONSULTING Full time

Job Summary

We are seeking a highly skilled and motivated Customer Service Specialist to join our team at Oaktree Consulting. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through outbound calls and front desk duties.

Key Responsibilities:

  • Make proactive contact with customers to gather critical information through survey and telemarketing activities;
  • Meet and achieve individual and company's key performance indicators;
  • Acquire a strong knowledge of products and services, culture, and processes;
  • Provide quality customer service and prompt follow-up to customers over the phone and/or email;
  • Listen to customers' needs, probe to redirect to the intent of the question and offer alternative solutions;
  • Resolve customer queries efficiently and escalate issues promptly;
  • Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance;
  • Perform administrative duties, manage appointments, and register customers.

Requirements:

  • Candidate with prior experience in outbound call preferred;
  • Candidate with prior experience in front desk management preferred;
  • Basic computer knowledge (Microsoft Excel and Word);
  • Pleasant disposition with a positive attitude;
  • Excellent customer service delivery skills;
  • Organized, self-motivated, and result-oriented individual;
  • Demonstrate a sense of urgency and work well under pressure as an individual and in a team;
  • Good verbal and written communication and interpersonal skills;
  • GCE 'O' levels and above.

What We Offer:

  • A competitive salary of SGD $2,500 - $3,000 per month;
  • A chance to work with a dynamic and growing company;
  • Ongoing training and development opportunities;
  • A supportive and collaborative work environment;
  • A range of benefits and perks to enhance your overall well-being.

About Us:

Oaktree Consulting is a leading provider of consulting services in Singapore. Our team of experts provides tailored solutions to help businesses achieve their goals. We are committed to delivering high-quality services that exceed our clients' expectations.



  • Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...


  • Singapore DS MANPOWER SPECIALIST Full time

    DS MANPOWER SPECIALIST is seeking a highly motivated and skilled EA Personnel to join our team.As a successful candidate, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and sales support to our clients.Key Responsibilities:To handle customer inquiries and provide timely responses to their...


  • Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    About This RoleWe are seeking a highly skilled Customer Care Officer to join our team at HAYS SPECIALIST RECRUITMENT PTE. LTD.


  • Singapore KIAT LAY COLDROOM SPECIALIST PTE. LTD. Full time

    Job SummaryWe are seeking an exceptional Customer Service and Administrative Professional to join our team at Kiat Lay Cold Room Specialist Pte Ltd. This role requires a candidate with excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.


  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    Job SummaryWe are seeking a highly motivated Reservation Associate to join our team at the STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. As a key member of our customer contact centre, you will be responsible for providing exceptional customer service and sales support to our guests.About UsThe STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. is a leading...


  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    Job OverviewThe Customer Service Representative will be responsible for handling customer inquiries and resolving issues related to hotel reservations. This role is ideal for individuals with excellent communication skills and a passion for delivering exceptional customer service.About the RoleThis position involves processing reservation requests,...


  • Singapore PURICARE PRIVATE LIMITED Full time

    Job DescriptionWe are seeking an experienced and detail-oriented Customer Service Specialist to join our team at Puricare Private Limited.This is a dynamic role that requires excellent communication skills, problem-solving abilities, and a strong work ethic. As a Customer Service Specialist, you will be responsible for handling customer inquiries, resolving...


  • Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    Company OverviewHAYS SPECIALIST RECRUITMENT PTE. LTD. is a leading recruitment agency specializing in specialized positions.Job DescriptionThe ideal candidate for this role will have experience in collateral management activities, including loan opening and closing, margin calls, collateral recalls, and customer support.We are seeking a highly skilled...


  • Singapore DBS BANK LTD. Full time

    As a Customer Service Specialist at DBS BANK LTD., you will play a crucial role in delivering exceptional customer experiences across various touchpoints.About the RoleWe are seeking a highly motivated and results-driven professional to join our team as a Customer Service Specialist. In this role, you will be responsible for handling over-the-counter...


  • Singapore OAKTREE CONSULTING Full time

    Job Title: Customer Service SpecialistLocation: SingaporeEstimated Salary: SGD 35,000 - SGD 50,000 per annumJob DescriptionWe are seeking a highly skilled Customer Service Specialist to join our team at Oaktree Consulting. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through proactive...


  • Singapore Marriott Customer Engagement Centre Full time $2,680

    COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...


  • Singapore KSTAR ENTERTAINMENT PTE. LTD. Full time

    Job OverviewKSTAR ENTERTAINMENT PTE. LTD. is seeking a skilled Customer Service Specialist to join our team.Salary: $3,200 - $4,500 per monthResponsibilities and Duties:As a Customer Service Specialist, you will be responsible for delivering exceptional service to our guests by ensuring timely, friendly, and efficient welcoming and assistance throughout...


  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    About UsAt Harmony New Energy Auto Service (Singapore) PTE. LTD., we are committed to providing exceptional customer experiences that drive loyalty and growth.The RoleWe are seeking a highly skilled Customer Relationship Executive Specialist to join our team in Singapore. This role is responsible for building and maintaining strong relationships with our...


  • Singapore REVUP PROSERVICES PTE. LTD. Full time

    Job Title: Customer Service Relations SpecialistWe are seeking a skilled Customer Service Relations Specialist to join our team at REVUP PROSERVICES PTE. LTD.About the Role:This role involves providing exceptional customer service through various channels, including phone calls, emails, and other communication methods. As a Customer Service Relations...


  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    About the RoleAs a Reservation Associate at STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD., you will play a vital role in delivering exceptional customer service and maximizing revenue opportunities.

  • Customer Service

    1 month ago


    Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full time

    Roles & ResponsibilitiesJob responsibilities· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).· Achieving volume, profitability and customer satisfaction KPIs by management.· Generate new business through innovative strategies, negotiate deal terms.· Conflict Resolution –...


  • Singapore United Parcel Service Of America Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead...


  • Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    Seeking a highly motivated and detail-oriented individual to join our team as a Customer Care Officer in Singapore.The successful candidate will be responsible for managing customer inquiries through live chat, ensuring timely and effective resolution of customer complaints and concerns.This is an exciting opportunity to work with a dynamic company in the...


  • Singapore WYSE ACTIVE PTE. LTD. Full time

    Wyse Active Hub, located next to Jurong East MRT station, is the newly opened largest badminton facility in Singapore. We are seeking motivated Customer Service Specialists to join our team. The ideal candidates will have a passion for helping others and the ability to communicate effectively. This role involves responding to customer inquiries, resolving...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Job Title: Customer Service and Baking SpecialistA fantastic opportunity has arisen for a highly motivated individual to join our team as a Customer Service and Baking Specialist.About The Role:We are seeking a skilled baker with excellent customer service skills to work in our fast-paced environment. As a Customer Service and Baking Specialist, you will be...