Customer Service Specialist
3 days ago
Job Summary
We are seeking a highly skilled and motivated Customer Service Specialist to join our team at Oaktree Consulting. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through outbound calls and front desk duties.
Key Responsibilities:
- Make proactive contact with customers to gather critical information through survey and telemarketing activities;
- Meet and achieve individual and company's key performance indicators;
- Acquire a strong knowledge of products and services, culture, and processes;
- Provide quality customer service and prompt follow-up to customers over the phone and/or email;
- Listen to customers' needs, probe to redirect to the intent of the question and offer alternative solutions;
- Resolve customer queries efficiently and escalate issues promptly;
- Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance;
- Perform administrative duties, manage appointments, and register customers.
Requirements:
- Candidate with prior experience in outbound call preferred;
- Candidate with prior experience in front desk management preferred;
- Basic computer knowledge (Microsoft Excel and Word);
- Pleasant disposition with a positive attitude;
- Excellent customer service delivery skills;
- Organized, self-motivated, and result-oriented individual;
- Demonstrate a sense of urgency and work well under pressure as an individual and in a team;
- Good verbal and written communication and interpersonal skills;
- GCE 'O' levels and above.
What We Offer:
- A competitive salary of SGD $2,500 - $3,000 per month;
- A chance to work with a dynamic and growing company;
- Ongoing training and development opportunities;
- A supportive and collaborative work environment;
- A range of benefits and perks to enhance your overall well-being.
About Us:
Oaktree Consulting is a leading provider of consulting services in Singapore. Our team of experts provides tailored solutions to help businesses achieve their goals. We are committed to delivering high-quality services that exceed our clients' expectations.
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