Quality partner operations manager, smb

7 days ago

Singapore TikTok Full time

Responsibilities
Tik Tok will be prioritizing applicants who have a current right to work in Singapore, and do not require Tik Tok's sponsorship of a visa.
Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of Tik Tok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make Tik Tok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At Tik Tok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
About the Team
The SMB Quality team is dedicated to enabling our sales partners to deliver exceptional, customer-centric experiences. Together, we measure customer centricity through Customer Satisfaction (CSAT) scores and leverage these insights to inform decisions across all levels of the sales organization. Our team collaborates to identify and address sales blockers, improve sales performance, and provide actionable product feedback. By turning customer feedback into strategic actions, we ensure that the voice of the customer is at the heart of everything we do, driving meaningful outcomes for both our advertisers and our business.
We are seeking a dynamic and results-driven SMB Quality Operations Manager to lead the governance and outcomes of our vendor partnerships for Quality as a Service (Qaa S) within the SMB Quality organization. In this role, you will act as the central point of contact between internal stakeholders and the vendor, ensuring alignment, high-quality output, and the safeguarding of vendor operations. The ideal candidate is a strategic thinker with a strong background in quality, vendor management, project execution, and data-driven decision-making.
Responsibilities:
Lead the governance of our Quality as a Service vendor partnership, ensuring compliance with contractual agreements, quality standards, and organizational objectives.
Act as the primary liaison between internal stakeholders and the vendor, managing workflows, expectations, and deliverables.
Oversee the end-to-end project lifecycle for initiatives involving the vendor, from planning and execution to reporting and evaluation.
Develop and implement governance frameworks to monitor vendor performance, track KPIs, and ensure accountability.
Collaborate with internal teams to consolidate project requirements and priorities, managing vendor capacity and safeguarding their operations.
Become a subject matter expert to conduct analysis of vendor-produced outputs to ensure quality, consistency, and alignment with business needs.
Facilitate Business Reviews and strategic meetings to assess vendor performance, align on operational goals, and address process improvement opportunities, ensuring consistent delivery against KPIs and SLAs.
Partnership with our vendor operations team for vendor sourcing processes, including RFI and RFP creation, evaluation, and selection, to align with business requirements.
Identify risks or bottlenecks in vendor operations and implement solutions to mitigate them.
Stay updated on best practices in vendor management, quality assurance, and SMB sales operations to continually improve processes and outcomes.
Qualifications
Minimum Qualifications:
Bachelor’s degree in Business, Operations Management, or a related field; advanced degree preferred or equivalent practical experience.
Project management experience driving large initiatives across different levels of leadership and stakeholders.
5 years of experience in vendor management, operations, or program management roles, preferably within a B2 B or sales environment.
Proven track record of managing vendor relationships and driving performance outcomes with strong project management skills, with the ability to manage multiple initiatives simultaneously and deliver results on time.
Analytical expertise and the ability to communicate effectively.
Excellent communication and interpersonal skills, with experience engaging cross-functional teams and senior leadership.
Demonstrated ability to balance stakeholder demands while maintaining vendor well-being and productivity.
Preferred Qualifications:
Experience in digital advertising or technology-driven sales organizations.
Familiarity with CRM systems and quality measurement tools.
Demonstrated ability to implement scalable data infrastructure and analytics solutions.
COPC Quality Management, Vendor Management certification a plus.
Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from
#J-18808-Ljbffr

  • Quality Partner Operations Manager, SMB

    7 days ago

    Singapore TIKTOK PTE. LTD. Full time

    TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include...

  • Quality Partner Operations Manager, SMB

    3 days ago

    Singapore TikTok Full time

    Responsibilities TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its...

  • Quality Partner Operations Manager, SMB

    2 weeks ago

    Singapore TIKTOK PTE. LTD. Full time

    Roles & ResponsibilitiesTikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its...

  • Quality Partner Operations Manager, SMB

    2 weeks ago

    Singapore TIKTOK PTE. LTD. Full time

    Roles & ResponsibilitiesTikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its...

  • SMB Quality Data Insights Expert

    7 days ago

    Singapore TikTok Full time

    About the Role:The TikTok SMB Quality team is dedicated to delivering exceptional customer experiences. As a highly analytical and strategic SMB Quality Insights Specialist, you will lead and innovate our quality insights infrastructure.You will drive the development and execution of quantitative and qualitative insights, ensuring they deliver actionable...

  • SMB Quality Insights Professional

    6 days ago

    Singapore TIKTOK PTE. LTD. Full time

    TikTok PTE. LTD.'s SMB Quality team is committed to delivering exceptional customer experiences. We measure customer satisfaction through CSAT scores and leverage these insights to inform decisions across all levels of the sales organization.About the JobWe are seeking a highly analytical and strategic SMB Quality Insights Specialist to drive the development...

  • SMB Quality Team Lead

    3 days ago

    Singapore This is an IT support group Full time

    Company OverviewTikTok is the leading destination for short-form mobile video, inspiring creativity and bringing joy to its users. With global headquarters in Los Angeles and Singapore, our offices span the world, fostering a diverse and inclusive environment where employees thrive.About the JobWe're seeking an experienced Customer Experience Program Manager...

  • SMB Account Growth Manager

    7 days ago

    Singapore Aikido Security BV Coupure Rechts 88, 9000 Ghent, Belgium Full time

    At foodpanda, we are on a mission to become the most loved everyday food and groceries destination. To achieve this goal, we need talented individuals like you to join our team.We're looking for an outstanding Executive, Account Management to drive growth for our Small-to-Medium Business (SMB) portfolio through operational and marketing...

  • Quality Insights Specialist, SMB

    3 days ago

    Singapore TikTok Full time

    Responsibilities TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its...

  • SMB Quality Data Analyst

    6 days ago

    Singapore TIKTOK PTE. LTD. Full time

    TikTok PTE. LTD. is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.About the Job RequirementsWe are seeking a highly analytical and strategic SMB Quality Insights Specialist to drive the development and...

  • SMB Operations Lead for Quality Assurance

    7 days ago

    Singapore TIKTOK PTE. LTD. Full time

    About the RoleWe are looking for a seasoned professional to take on the role of SMB Operations Lead for Quality Assurance. As the central point of contact for vendor partnerships, you will be responsible for ensuring the delivery of high-quality services that meet our business objectives.Your expertise in vendor management, project execution, and data-driven...

  • Quality Insights Specialist, SMB

    6 days ago

    Singapore TIKTOK PTE. LTD. Full time

    TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include...

  • Quality insights specialist, smb

    5 days ago

    Singapore TIKTOK PTE. LTD. Full time

    Tik Tok will be prioritizing applicants who have a current right to work in Singapore, and do not require Tik Tok's sponsorship of a visa. Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and its offices...

  • Quality insights specialist, smb

    7 days ago

    Singapore TikTok Full time

    Responsibilities Tik Tok will be prioritizing applicants who have a current right to work in Singapore, and do not require Tik Tok's sponsorship of a visa. Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and...

  • TikTok SMB Quality Analytics Lead

    7 days ago

    Singapore TikTok Full time

    Why Join Us:TikTok is the leading destination for short-form mobile video, inspiring creativity and bringing joy to its users.We are a global company with headquarters in Los Angeles and Singapore, and offices in major cities around the world.Our mission is to inspire creativity and bring joy, and we believe that every challenge is an opportunity to learn,...

  • Quality Insights Strategist, SMB

    6 days ago

    Singapore TIKTOK PTE. LTD. Full time

    TikTok PTE. LTD. is a technology-driven company that connects people from across the globe. Our platform inspires creativity and brings joy. We are seeking a highly analytical and strategic SMB Quality Insights Specialist to drive the development and execution of quantitative and qualitative insights.About the Job DescriptionThe SMB Quality team is dedicated...

  • Quality Insights Specialist, SMB

    2 weeks ago

    Singapore TIKTOK PTE. LTD. Full time

    Roles & ResponsibilitiesTikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its...

  • Quality Insights Specialist, SMB

    2 weeks ago

    Singapore TIKTOK PTE. LTD. Full time

    Roles & ResponsibilitiesTikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its...

  • Project Manager for APAC SMB

    6 days ago

    Singapore TikTok Full time

    TikTok is a leading destination for short-form mobile video, with a mission to inspire creativity and bring joy. As the APAC SMB Project and Operations Manager, you will play a key role in helping businesses, agencies, and brands of all sizes unleash their creative side on our platform.The successful candidate will have a proven track record of project...

  • SMB Quality Insights Analyst

    3 days ago

    Singapore TIKTOK PTE. LTD. Full time

    Job DescriptionWe are looking for a talented Quality Data Specialist to join our sales operations team. In this role, you will drive the development and execution of quantitative and qualitative insights to improve performance, customer satisfaction, and overall quality within the SMB organization.Conduct in-depth analyses of quality-related data to identify...