TikTok SMB Quality Analytics Lead

5 days ago

Singapore TikTok Full time
Why Join Us:

TikTok is the leading destination for short-form mobile video, inspiring creativity and bringing joy to its users.

We are a global company with headquarters in Los Angeles and Singapore, and offices in major cities around the world.

Our mission is to inspire creativity and bring joy, and we believe that every challenge is an opportunity to learn, innovate, and grow as one team.


About the Role:

We are seeking a highly analytical and strategic SMB Quality Insights Specialist to lead and innovate our quality insights infrastructure.

You will drive the development and execution of quantitative and qualitative insights, ensuring they deliver actionable intelligence to improve performance, customer satisfaction, and overall quality within the SMB organization.


Responsibilities:
  • Conduct in-depth analyses of quality-related data to identify trends, gaps, and opportunities, translating findings into actionable insights.
  • Design and maintain the data infrastructure required for quality analysis, ensuring the integration of various data sources across SMB sales operations.
  • Develop and automate reports, dashboards, and visualizations to monitor key quality performance indicators (KPIs) and support data-driven decision-making.
  • Partner with cross-functional teams, including Sales, Quality, Product, and Training, to align on data requirements and reporting strategies.
  • Develop scalable processes for quality when it comes to data sharing, collection, cleaning, and validation to ensure accuracy and reliability.
  • Collaborate with stakeholders to design and refine methodologies for capturing quantitative and qualitative quality metrics.

Qualifications:
  • Bachelor's degree in Data Science, Engineering, Mathematics, Computer Science, Business Analytics, or a related field; advanced degree preferred or equivalent practical experience.
  • 3+ years of experience in data analysis, data engineering, or related roles, preferably within a sales ops, sales or quality assurance environment.
  • Proficiency in data analysis tools and programming languages, such as SQL, Python, R, or similar.
  • Experience with data visualization platforms (e.g., Tableau, Power BI, Looker) to create impactful dashboards and reports.
  • Strong understanding of data architecture, ETL pipelines, and database management.
  • Exceptional problem-solving skills with a keen eye for identifying patterns and anomalies in data.
  • Excellent communication skills, with the ability to present complex data insights to non-technical stakeholders.

  • Quality Insights Specialist, SMB

    1 day ago

    Singapore TikTok Full time

    Responsibilities TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its...

  • Quality Partner Operations Manager, SMB

    1 day ago

    Singapore TikTok Full time

    Responsibilities TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its...

  • Quality Insights Specialist, SMB

    4 days ago

    Singapore TIKTOK PTE. LTD. Full time

    TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include...

  • Quality Insights Specialist, SMB

    2 weeks ago

    Singapore TIKTOK PTE. LTD. Full time

    Roles & ResponsibilitiesTikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its...

  • Quality Insights Specialist, SMB

    2 weeks ago

    Singapore TIKTOK PTE. LTD. Full time

    Roles & ResponsibilitiesTikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its...

  • SMB Quality Data Insights Expert

    5 days ago

    Singapore TikTok Full time

    About the Role:The TikTok SMB Quality team is dedicated to delivering exceptional customer experiences. As a highly analytical and strategic SMB Quality Insights Specialist, you will lead and innovate our quality insights infrastructure.You will drive the development and execution of quantitative and qualitative insights, ensuring they deliver actionable...

  • SMB Quality Insights Professional

    4 days ago

    Singapore TIKTOK PTE. LTD. Full time

    TikTok PTE. LTD.'s SMB Quality team is committed to delivering exceptional customer experiences. We measure customer satisfaction through CSAT scores and leverage these insights to inform decisions across all levels of the sales organization.About the JobWe are seeking a highly analytical and strategic SMB Quality Insights Specialist to drive the development...

  • Quality Partner Operations Manager, SMB

    5 days ago

    Singapore TIKTOK PTE. LTD. Full time

    TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include...

  • SMB Quality Data Analyst

    4 days ago

    Singapore TIKTOK PTE. LTD. Full time

    TikTok PTE. LTD. is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.About the Job RequirementsWe are seeking a highly analytical and strategic SMB Quality Insights Specialist to drive the development and...

  • Quality Partner Operations Manager, SMB

    2 weeks ago

    Singapore TIKTOK PTE. LTD. Full time

    Roles & ResponsibilitiesTikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its...

  • Quality Partner Operations Manager, SMB

    2 weeks ago

    Singapore TIKTOK PTE. LTD. Full time

    Roles & ResponsibilitiesTikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its...

  • Data Insights Strategist for SMB

    20 hours ago

    Singapore TIKTOK PTE. LTD. Full time

    About the JobAt TIKTOK PTE. LTD., we are seeking a highly analytical and strategic SMB Quality Insights Specialist to lead and innovate our quality insights infrastructure.The ideal candidate combines expertise in data analysis, reporting, quality assurance, and stakeholder collaboration to enhance our customer experience and business outcomes.

  • Quality Insights Strategist, SMB

    4 days ago

    Singapore TIKTOK PTE. LTD. Full time

    TikTok PTE. LTD. is a technology-driven company that connects people from across the globe. Our platform inspires creativity and brings joy. We are seeking a highly analytical and strategic SMB Quality Insights Specialist to drive the development and execution of quantitative and qualitative insights.About the Job DescriptionThe SMB Quality team is dedicated...

  • Customer Satisfaction

    1 day ago

    Singapore TikTok Full time

    Customer Satisfaction (CSAT) Program Manager, SMB TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. We are seeking a strategic and data-driven CSAT Program Manager to lead and evolve our SMB Customer Satisfaction (CSAT) survey program. Responsibilities: Oversee the end-to-end management of the...

  • Quality Insights and Analytics Professional

    5 days ago

    Singapore TikTok Full time

    About Your Career Growth:At TikTok, we believe in creating a culture where employees can grow and develop their skills.We offer a range of training programs and mentorship opportunities to help you achieve your career goals.As a highly analytical and strategic SMB Quality Insights Specialist, you will have the opportunity to work with a talented team of...

  • Project Manager for APAC SMB

    4 days ago

    Singapore TikTok Full time

    TikTok is a leading destination for short-form mobile video, with a mission to inspire creativity and bring joy. As the APAC SMB Project and Operations Manager, you will play a key role in helping businesses, agencies, and brands of all sizes unleash their creative side on our platform.The successful candidate will have a proven track record of project...

  • Quality insights specialist, smb

    5 days ago

    Singapore TikTok Full time

    Responsibilities Tik Tok will be prioritizing applicants who have a current right to work in Singapore, and do not require Tik Tok's sponsorship of a visa. Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and...

  • Customer Satisfaction

    5 days ago

    Singapore TIKTOK PTE. LTD. Full time

    TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include...

  • SMB Quality Team Lead

    20 hours ago

    Singapore This is an IT support group Full time

    Company OverviewTikTok is the leading destination for short-form mobile video, inspiring creativity and bringing joy to its users. With global headquarters in Los Angeles and Singapore, our offices span the world, fostering a diverse and inclusive environment where employees thrive.About the JobWe're seeking an experienced Customer Experience Program Manager...

  • Quality partner operations manager, smb

    5 days ago

    Singapore TikTok Full time

    Responsibilities Tik Tok will be prioritizing applicants who have a current right to work in Singapore, and do not require Tik Tok's sponsorship of a visa. Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and...