SMB Quality Team Lead

2 days ago


Singapore This is an IT support group Full time
Company Overview

TikTok is the leading destination for short-form mobile video, inspiring creativity and bringing joy to its users. With global headquarters in Los Angeles and Singapore, our offices span the world, fostering a diverse and inclusive environment where employees thrive.

About the Job

We're seeking an experienced Customer Experience Program Manager to join our SMB Quality team, dedicated to enabling sales partners to deliver exceptional customer-centric experiences. You'll be responsible for driving meaningful outcomes in customer satisfaction (CSAT) by identifying and resolving operational blockers.

The ideal candidate will possess strong project management skills, excellent communication abilities, and a deep understanding of customer needs and operational excellence. If you're passionate about improving customer experiences and driving business outcomes, we'd love to hear from you.



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