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SMB Quality Program Manager

1 week ago

Singapore TIKTOK PTE. LTD. Full time

We're seeking a strategic and data-driven CSAT Program Manager to lead and evolve our SMB Customer Satisfaction (CSAT) survey program.

About the Role

In this role, you will oversee the development, execution, and continuous improvement of our CSAT strategy, ensuring it aligns with our organizational objectives and delivers actionable insights to drive customer-centric decision-making.

The ideal candidate will possess strong analytical skills, expertise in survey methodologies, and the ability to collaborate across functions to enhance the customer experience.