Quality Insights Specialist, SMB

2 weeks ago


Singapore TIKTOK PTE. LTD. Full time
Roles & Responsibilities

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo..

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team

The SMB Quality team is dedicated to enabling our sales partners to deliver exceptional, customer-centric experiences. Together, we measure customer centricity through Customer Satisfaction (CSAT) scores and leverage these insights to inform decisions across all levels of the sales organization. Our team collaborates to identify and address sales blockers, improve sales performance, and provide actionable product feedback. By turning customer feedback into strategic actions, we ensure that the voice of the customer is at the heart of everything we do, driving meaningful outcomes for both our advertisers and our business.

About your role

We are seeking a highly analytical and strategic SMB Quality Insights Specialist to lead and innovate our quality insights infrastructure. In this role, you will drive the development and execution of quantitative and qualitative insights, ensuring they deliver actionable intelligence to improve performance, customer satisfaction, and overall quality within the SMB organization. The ideal candidate combines expertise in data analysis, reporting, quality assurance, and stakeholder collaboration to enhance our customer experience and business outcomes.

Responsibilities:

- Conduct in-depth analyses of quality-related data to identify trends, gaps, and opportunities, translating findings into actionable insights.

- Design and maintain the data infrastructure required for quality analysis, ensuring the integration of various data sources across SMB sales operations.

- Develop and automate reports, dashboards, and visualizations to monitor key quality performance indicators (KPIs) and support data-driven decision-making.

- Partner with cross-functional teams, including Sales, Quality, Product, and Training, to align on data requirements and reporting strategies.

- Develop scalable processes for quality when it comes to data sharing, collection, cleaning, and validation to ensure accuracy and reliability.

- Collaborate with stakeholders to design and refine methodologies for capturing quantitative and qualitative quality metrics.

- Actively monitor and troubleshoot data issues, implementing solutions to improve data integrity and consistency.

- Stay updated on emerging data tools, technologies, and best practices to enhance the organization's quality data infrastructure.

Qualifications

Minimum Qualifications:

- Bachelor's degree in Data Science, Engineering, Mathematics, Computer Science, Business Analytics, or a related field; advanced degree preferred or equivalent practical experience.

- 3+ years of experience in data analysis, data engineering, or related roles, preferably within a sales ops, sales or quality assurance environment.

- Proficiency in data analysis tools and programming languages, such as SQL, Python, R, or similar.

- Experience with data visualization platforms (e.g., Tableau, Power BI, Looker) to create impactful dashboards and reports.

- Strong understanding of data architecture, ETL pipelines, and database management.

- Exceptional problem-solving skills with a keen eye for identifying patterns and anomalies in data.

- Excellent communication skills, with the ability to present complex data insights to non-technical stakeholders.

Preferred Qualifications:

- Experience working within digital ad sales or a technology-driven sales organization is a plus.

- Familiarity with CRM systems and quality measurement tools.

- Demonstrated ability to implement scalable data infrastructure and analytics solutions.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Tell employers what skills you have

Tableau
Data Sharing
Engineering Mathematics
Data Analysis
Customer Experience
Quality Assurance
Reliability
Data Engineering
Quality Inspection
SQL
Data Architecture
Business Analytics
Customer Satisfaction
Data Science
Power BI
Calibration

  • Singapore TIKTOK PTE. LTD. Full time

    TikTok PTE. LTD.'s SMB Quality team is committed to delivering exceptional customer experiences. We measure customer satisfaction through CSAT scores and leverage these insights to inform decisions across all levels of the sales organization.About the JobWe are seeking a highly analytical and strategic SMB Quality Insights Specialist to drive the development...


  • Singapore TikTok Full time

    Responsibilities TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its...


  • Singapore TIKTOK PTE. LTD. Full time

    TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include...


  • Singapore TIKTOK PTE. LTD. Full time

    Tik Tok will be prioritizing applicants who have a current right to work in Singapore, and do not require Tik Tok's sponsorship of a visa. Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and its offices...


  • Singapore TikTok Full time

    Responsibilities Tik Tok will be prioritizing applicants who have a current right to work in Singapore, and do not require Tik Tok's sponsorship of a visa. Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and...


  • Singapore TIKTOK PTE. LTD. Full time

    Job DescriptionWe are looking for a talented Quality Data Specialist to join our sales operations team. In this role, you will drive the development and execution of quantitative and qualitative insights to improve performance, customer satisfaction, and overall quality within the SMB organization.Conduct in-depth analyses of quality-related data to identify...


  • Singapore TIKTOK PTE. LTD. Full time

    Roles & ResponsibilitiesTikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its...


  • Singapore TIKTOK PTE. LTD. Full time

    TikTok PTE. LTD. is a technology-driven company that connects people from across the globe. Our platform inspires creativity and brings joy. We are seeking a highly analytical and strategic SMB Quality Insights Specialist to drive the development and execution of quantitative and qualitative insights.About the Job DescriptionThe SMB Quality team is dedicated...


  • Singapore TikTok Full time

    About the Role:The TikTok SMB Quality team is dedicated to delivering exceptional customer experiences. As a highly analytical and strategic SMB Quality Insights Specialist, you will lead and innovate our quality insights infrastructure.You will drive the development and execution of quantitative and qualitative insights, ensuring they deliver actionable...


  • Singapore TIKTOK PTE. LTD. Full time

    About the JobAt TIKTOK PTE. LTD., we are seeking a highly analytical and strategic SMB Quality Insights Specialist to lead and innovate our quality insights infrastructure.The ideal candidate combines expertise in data analysis, reporting, quality assurance, and stakeholder collaboration to enhance our customer experience and business outcomes.


  • Singapore TIKTOK PTE. LTD. Full time

    TikTok PTE. LTD. is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.About the Job RequirementsWe are seeking a highly analytical and strategic SMB Quality Insights Specialist to drive the development and...


  • Singapore TIKTOK PTE. LTD. Full time

    TikTok PTE. LTD. is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. We are seeking a highly analytical and strategic SMB Quality Insights Specialist to lead and innovate our quality insights infrastructure. In this role, you will drive the development and execution of quantitative and qualitative...


  • Singapore TikTok Full time

    Why Join Us:TikTok is the leading destination for short-form mobile video, inspiring creativity and bringing joy to its users.We are a global company with headquarters in Los Angeles and Singapore, and offices in major cities around the world.Our mission is to inspire creativity and bring joy, and we believe that every challenge is an opportunity to learn,...


  • Singapore TikTok Full time

    About Your Career Growth:At TikTok, we believe in creating a culture where employees can grow and develop their skills.We offer a range of training programs and mentorship opportunities to help you achieve your career goals.As a highly analytical and strategic SMB Quality Insights Specialist, you will have the opportunity to work with a talented team of...


  • Singapore TIKTOK PTE. LTD. Full time

    We're seeking a strategic and data-driven CSAT Program Manager to lead and evolve our SMB Customer Satisfaction (CSAT) survey program.About the RoleIn this role, you will oversee the development, execution, and continuous improvement of our CSAT strategy, ensuring it aligns with our organizational objectives and delivers actionable insights to drive...


  • Singapore TikTok Full time

    We are seeking a highly analytical and strategic Sales Operations Insight Lead to lead and innovate our quality insights infrastructure.Your Role:Drive the development and execution of quantitative and qualitative insights, ensuring they deliver actionable intelligence to improve performance, customer satisfaction, and overall quality within the SMB...


  • Singapore TikTok Full time

    Responsibilities Tik Tok will be prioritizing applicants who have a current right to work in Singapore, and do not require Tik Tok's sponsorship of a visa. Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and...


  • Singapore TIKTOK PTE. LTD. Full time

    TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include...


  • Singapore TikTok Full time

    Responsibilities TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its...


  • Singapore TIKTOK PTE. LTD. Full time

    Job DescriptionTikTok PTE. LTD. is committed to delivering exceptional customer experiences through its sales partners. As the Vendor Management Specialist for SMB Sales, you will play a critical role in enabling our sales partners to deliver high-quality services that meet our business objectives.In this position, you will develop and implement strategies...