SMB Quality Insights Professional
6 days ago
TikTok PTE. LTD.'s SMB Quality team is committed to delivering exceptional customer experiences. We measure customer satisfaction through CSAT scores and leverage these insights to inform decisions across all levels of the sales organization.
About the JobWe are seeking a highly analytical and strategic SMB Quality Insights Specialist to drive the development and execution of quantitative and qualitative insights.
- As an SMB Quality Insights Specialist, you will conduct in-depth analyses of quality-related data to identify trends, gaps, and opportunities.
- You will design and maintain the data infrastructure required for quality analysis, ensuring the integration of various data sources across SMB sales operations.
- You will develop and automate reports, dashboards, and visualizations to monitor key quality performance indicators (KPIs) and support data-driven decision-making.
The ideal candidate combines expertise in data analysis, reporting, quality assurance, and stakeholder collaboration to enhance our customer experience and business outcomes.
- You have a bachelor's degree in Data Science, Engineering, Mathematics, Computer Science, Business Analytics, or a related field; advanced degree preferred or equivalent practical experience.
- You have 3+ years of experience in data analysis, data engineering, or related roles, preferably within a sales ops, sales or quality assurance environment.
- You are proficient in data analysis tools and programming languages, such as SQL, Python, R, or similar.
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