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SMB Account Growth Manager

1 week ago

Singapore Aikido Security BV Coupure Rechts 88, 9000 Ghent, Belgium Full time

At foodpanda, we are on a mission to become the most loved everyday food and groceries destination. To achieve this goal, we need talented individuals like you to join our team.

We're looking for an outstanding Executive, Account Management to drive growth for our Small-to-Medium Business (SMB) portfolio through operational and marketing excellence.

Responsibilities
  • Relationship Management: Conduct data analysis, reporting, operational and invoicing resolutions
  • Deepen business relationships with foodpanda's SMB partners using our proprietary learning tools
  • Marketing: Work with foodpanda's Commercial and Marketing teams to implement and scale marketing campaigns
  • Educate SMB partners on the foodpanda marketing suite to grow on the foodpanda platform
  • Operations: Work with foodpanda's Operations team to evaluate partner operational compliance
  • Utilize data to identify opportunities for growth through operational best practices
  • Ad-Hoc Projects: Participate in the execution of high-impact commercial activities
Qualifications
  • At least 1 year of experience in a client-facing role in the eCommerce industry
  • A keen sense for customer behaviour and how content quality affects purchasing decisions
  • An analytical mindset with a penchant for seeking opportunities within data patterns
  • Job ownership is an important part of our company culture, thus structure and discipline are optimal traits in the ideal hire
  • Intermediate proficiency in Microsoft Excel is preferred