Hotel Front Office Professional
6 days ago
Job Title: Hotel Front Office Manager
- We are seeking a highly motivated and experienced Front Office Manager to join our team. As a key member of the hotel's management, you will be responsible for maintaining the efficient running of the front desk and upholding the highest standards of customer service.
Main Responsibilities:
- Collaboration with Operations Managers: Work closely with the Operations Managers to maintain the efficient running of the front office and uphold brand standards.
- Day-to-Day Operations: Handle the day-to-day operations of the hotel's front desk, ensuring a flawless guest experience.
- Team Leadership: Coach and guide team members to ensure high levels of guest satisfaction.
- Cross-Functional Collaboration: Work closely with other business units to fulfill and meet guest expectations.
- Safety and Satisfaction: Demonstrate commitment to guest safety and satisfaction by playing a key role in emergency response procedures.
Requirements:
- Education: Minimum Diploma or Degree in Hospitality or Tourism Management.
- Experience: Minimum 5 years' experience as a team leader in Front Office / Guest Relations within a hotel environment, preferably in a 5-star hotel.
- Skills: Excellent communications, leadership, and interpersonal skills.
- Work Style: Able to perform independently and as part of a team.
- Technical Skills: Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint.
- Availability: Able to perform shift work, including weekends and public holidays.
About Us:
Our hotel is committed to providing exceptional customer service and creating memorable experiences for our guests. We offer a dynamic and supportive work environment that encourages growth and development. If you are passionate about hospitality and have the skills and experience to excel in this role, we encourage you to apply.
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