Front Office Executive

1 week ago


Singapore HOTEL ROYAL LIMITED Full time

Job Scope

The Front Office Executive will assist the Front Office Manager to ensure the smooth operations of the Front Office Department.

The Front Office Executive is fully responsible to provide efficient and effective guest services to all hotel guests and walk in customers at all times. Assist in ensuring that the guests are attended to at all times during their stay with the Hotel.

Job Responsibilties

1. Supervise Guest Service Agent, Communications Officers, Cashiers and Bellmen.

2. Provide excellent guest services to all guests making their enquiries at the Front Office counters.

3. Escort VIP guests to their rooms and show them the amenities within the rooms.

4. Ensure that the availability of rooms are closely monitored to make the needs of the operations.

5. Assists all guests in their check in and check out registration and make them feel comfortable at all times.

6. Provide customer service guidance and training to all newly joined Front Desk Officer during their initial working period.

7. Ensure keycards are returned and bills paid before releasing groups for checkouts.

8. Provide concierge services to the guests during their stay with the Hotel.

Job Requirements

1. Possess Certificate/Diploma in Hotel Accommodation from SHATEC or any local training institutions.



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