Front Office Executive

16 hours ago

Singapore GRAND IMPERIAL HOTEL PTE. LIMITED Full time

A Front Office Executive ensures that our Guests receive an exceptional experience from check-in through check-out.

**What will I be doing?
As a Front Office Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:

- Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Reservations and other departments with any questions or requests
- Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
- Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
- Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
- Respond promptly to guest requests
- Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
- Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
- Ensure our customers receive a fast, efficient and friendly check in and check out
- Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
- Preparation and co-ordination of group arrivals/departures
- Ensure a good performance oriented working environment within the department and motivate the staff
- Participate regularly in training courses and put the skills learned there into practice
- Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
- Have detailed knowledge of the fire, safety and evacuation procedures of the hotel

**What are we looking for?
A Front Office Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
- Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
- Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
- Ability to see and hear in order to observe and detect signs of emergency situations

  • Front Office Executive

    1 week ago

    Singapore HOTEL ROYAL LIMITED Full time

    JOB SCOPE The Front Office Executive will assist the Front Office Manager to ensure the smooth operations of the Front Office Department. The Front Office Executive is fully responsible to provide efficient and effective guest services to all hotel guests and walk in customers at all times. Assist in ensuring that the guests are attended to at all times...

  • Front Desk Executive

    3 days ago

    Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    **Job Summary**: The Front Desk Executive is the face of the organization, responsible for creating a welcoming atmosphere and providing top-tier service to visitors, clients, and employees. This role involves managing front office operations, handling administrative support, and ensuring smooth day-to-day communication within the office. **Key...

  • Front Office Executive

    1 week ago

    Singapore Capella Hotel Group Full time

    Singapore, SGP Salary Full Time Position Overview The Front Office Executive is responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests. The incumbent handles and provides information to any guest or visitor inquiry, processes all payments according to established hotel requirements, answers calls at the front desk and...

  • Front Desk Executive

    3 weeks ago

    Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Summary:The Front Desk Executive is the face of the organization, responsible for creating a welcoming atmosphere and providing top-tier service to visitors, clients, and employees. This role involves managing front office operations, handling administrative support, and ensuring smooth day-to-day communication within the...

  • Front Desk Executive

    3 days ago

    Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & Responsibilities Job Summary: The Front Desk Executive is the face of the organization, responsible for creating a welcoming atmosphere and providing top-tier service to visitors, clients, and employees. This role involves managing front office operations, handling administrative support, and ensuring smooth day-to-day communication within the...

  • Front Office Executive

    2 weeks ago

    Singapore VIVA VENTURES SO GROUP PTE. LTD. Full time

    This posting is for the role of Income Auditor for a 134 room luxury boutique hotel located in the heart of Singapore's financial district. **Role Summary** Reporting to the Front Office Manager, the Front Office Executive should strive to provide and inspire incredible guest service that creates truly memorable experiences for our...

  • Assistant Front Office Manager

    5 days ago

    Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    **Responsibilities**: - You need to assist the Front Office Manager in supervising daily front office operations. - Act as Officer-in-Charge in the absence of the Front Office Manager. - Address and resolve guest issues and complaints promptly. - Able to help with staff scheduling, task delegation, and team supervision. - You need to monitor front office...

  • Assistant Front Office Manager

    2 weeks ago

    Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities:You need to assist the Front Office Manager in supervising daily front office operations. Act as Officer-in-Charge in the absence of the Front Office Manager. Address and resolve guest issues and complaints promptly. Able to help with staff scheduling, task delegation, and team supervision. You need to monitor...

  • Assistant Front Office Manager

    1 week ago

    Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & Responsibilities Job Responsibilities: You need to assist the Front Office Manager in supervising daily front office operations. Act as Officer-in-Charge in the absence of the Front Office Manager. Address and resolve guest issues and complaints promptly. Able to help with staff scheduling, task delegation, and team supervision. You...

  • Front Office Executive

    2 weeks ago

    Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time

    Roles & ResponsibilitiesJob Summary:We are looking for a service-oriented and professional Front Office Executive to join our Front Office team. As a key point of contact for our guests, you will ensure a smooth arrival and departure experience while delivering warm, attentive service throughout their stay. You will support daily front desk operations,...