Front Desk Executive

3 weeks ago

Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time
Roles & Responsibilities

Job Summary:

The Front Desk Executive is the face of the organization, responsible for creating a welcoming atmosphere and providing top-tier service to visitors, clients, and employees. This role involves managing front office operations, handling administrative support, and ensuring smooth day-to-day communication within the office.

Key Responsibilities:

  • Greet and assist all visitors in a courteous and professional manner.
  • Maintain a clean and presentable front desk/reception area.
  • Inform employees about the arrival of guests or deliveries.
  • Answer incoming phone calls promptly and direct them to the appropriate departments.
  • Take accurate messages and ensure timely follow-ups.
  • Manage general email inquiries and redirect them as necessary.
  • Schedule appointments, meetings, and manage calendars as required.
  • Receive, sort, and distribute mail, deliveries, and couriers.
  • Maintain office supplies inventory and coordinate with vendors for replenishment.
  • Coordinate internal meetings and assist with documentation or basic filing.
  • Assist clients and customers with basic information or escalate inquiries to appropriate departments.
  • Handle basic complaints or service issues professionally and efficiently.
  • Support the sales or service team by managing leads or directing walk-in clients.
  • Able to liaise with housekeeping and maintenance teams to ensure cleanliness and functionality of the office.
  • Monitor office access and ensure security protocols are followed.
  • You need to assist with organizing events, training sessions, or staff meetings when needed.

Job Qualifications:

  • You must have a minimum Diploma or Bachelor's Degree preferred.
  • You must have a minimum 1–3 years of experience in a front desk role.
  • Experience in hospitality, retail, or luxury industries is a plus.
  • Proficient in MS Office (Word, Excel, Outlook)
  • Comfortable with using phone systems and office equipment
  • Proficiency in English/Chinese; other regional/local languages are an advantage.
  • Excellent verbal and written communication skills
  • Strong interpersonal and customer service skills
  • Organizational and multitasking ability
  • Problem-solving attitude and attention to detail
Tell employers what skills you have

Customer Service Skills
Product Knowledge
Outlook
Front Office
Housekeeping
Inventory
Spa
MS Office
Attention to Detail
Administrative Support
Excel
Customer Service
Directing
Able To Work Independently
Hospitality

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