Front Office Executive

3 days ago


Singapore HOTEL ROYAL LIMITED Full time

JOB SCOPEThe Front Office Executive will assist the Front Office Manager to ensure the smooth operations of the Front Office Department. The Front Office Executive is fully responsible to provide efficient and effective guest services to all hotel guests and walk in customers at all times. Assist in ensuring that the guests are attended to at all times during their stay with the Hotel. JOB RESPONSIBILITIES1. Supervise Guest Service Agent, Communication Officers, Cashiers and Bellmen. 2. Provide excellent guest services to all guests making their enquiries at the Front Office counters. 3. Escort VIP guests to their rooms and show them the amenities within the rooms. 4. Ensure that the availability of rooms are closely monitored to make them feel comfortable at all times. 5. Assists all guests in their check in and check out registration process and make them feel comfortable at all times. JOB REQUIREMENTS 1. Possess Certificate/Diploma in Hotel Accommodation from SHATEC or any local training institutions. 2. Possess at least 2 years of experiences in the same capacity. 3. Excellent customer service skills in handling large group check in.4. Good interpersonal and communication skills. 5. Good working attitude and able to meet tight deadlines. 6. Able to work independently and as well as a team.

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