
Front Office Manager
1 week ago
Job Responsibilities:
- Oversee all front office operations to ensure smooth and efficient service.
- Able to lead and train the front office team to maintain high service standards.
- Able to handle guest complaints and special requests to ensure guest satisfaction.
- Create staff duty rosters and ensure adequate manpower coverage.
- Able to coordinate communication and cooperation with other departments (e.g., Housekeeping, Maintenance).
- You need to monitor check-in and check-out procedures for accuracy and efficiency.
- Develop, implement, and enforce standard operating procedures (SOPs).
- Able to manage room inventory and implement yield/revenue strategies.
- You need to prepare regular operational reports and performance analyses.
- Ensure overall guest experience aligns with the hotel's quality and service expectations.
Job Requirements:
- Fluent in both English and Chinese
- You must have a minimum 3 to 5 years of relevant experience.
Benefits:
- Leave entitlements: 10 days of annual leave, 1 day of birthday leave, medical leave (MC) and childcare leave (CCL) follow MOM regulations
- Medical benefits: Up to SGD 300 per year, applicable to general practitioners, TCM (Traditional Chinese Medicine), and dental services in Singapore
Front Office
Childcare
Leadership
Housekeeping
Inventory
VIP
Property
Traditional Chinese Medicine
Administration
Entitlements
Communication Skills
Customer Satisfaction
Customer Service
Decision Making
Hotel Management
Hospitality
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