Front Office Executive

2 weeks ago

Singapore AMRISE HOTEL PTE LTD Full time

**Job Title: Front Office Executive ($2000 to $2500)**

**Job Location: Bugis
**Job Purpose**:
The Front Office Executive is responsible for delivering exceptional customer service to hotel guests by managing check-in and check-out processes, handling reservations, and addressing guest inquiries. This role requires maintaining a professional and welcoming environment at the front desk, ensuring a seamless guest experience.

**Requirements**:

- Fluent in English and a good Communicator
- Well versed with computer
- Service oriented with experience in the service sector

**Key Responsibilities**:

- **Guest Reception**:Warmly welcome and greet all guests upon arrival. Manage check-in and check-out procedures efficiently.
- **Reservations Management**:Handle room reservations, cancellations, and modifications accurately. Ensure all guest information is recorded correctly in the hotel’s system.
- **Customer Service**:Address guest queries, concerns, and complaints promptly. Provide information about hotel amenities, services, and local attractions.
- **Billing & Payments**:Process payments, issue invoices, and maintain accurate billing records. Handle cash transactions and ensure proper cash management.
- **Communication**:Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met in a timely manner.
- **Record Keeping**:Maintain accurate records of room occupancy, guest profiles, and other relevant data.
- **Compliance**:Ensure adherence to hotel policies, procedures, and safety standards. Maintain confidentiality of guest information.
- **Team Support**:Assist colleagues with tasks as needed to ensure smooth front desk operations.

**Qualifications**:

- **Education**:Min O level.
- the-job training will be provided
- **Skills**:Strong communication and interpersonal skills, proficiency in hotel management software, ability to multitask and work under pressure.

**Working Hours**:
Shift-based work, including weekends and public holidays.

**Reporting To**:
Duty Manager

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