Front Office Executive

1 week ago


Singapore VIVA VENTURES SO GROUP PTE. LTD. Full time

This posting is for the role of Income Auditor for a 134 room luxury boutique hotel located in the heart of Singapore's financial district.

**Role Summary**

Reporting to the Front Office Manager, the Front Office Executive should strive to provide and inspire incredible guest service that creates truly memorable experiences for our guests.

**Responsibilities**
- Manages day-to-day front office and guest services operations, ensuring its high quality, maintaining & exceeding standards and meeting the expectations of the customers on a daily basis.
- To ensure all guests are personally greeted and looked after during their stay
- Provides services that are above and beyond for customer satisfaction and retention.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Interacts with guests to obtain feedback on product quality and service levels.



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